COPING WITH CONFLICT
An intensive, self-help conflict resolution exercise designed for
all types of relationships, guiding you from anger to peace, from despair to action, from outrage to insight.
I have taken the first step towards conflict resolution by communicating my feelings face to face, by email, text or letter or telephone to the person/persons I am having conflict with.
The response was:
- Good, he/she made a genuine attempt to resolve this conflict with me - go to Negotiation
- Bad, he/she ignored me, showed anger or contempt and nothing has changed - go to Reasonable