Index

Executive Summary
What is E-Government?
E-Government Strategy

   Introduction

   Challenges and Successes

   E-Government Initiatives

   Government to Consumer

   Government to Business

   Government to Government

   Internal Efficiency and Effectiveness

   E-Auth and Privacy

   Homeland Security

State and Local E-Government

   Washington State

   King County

   Seattle City Government

Implementation and Standards

   Web Standards

   Technology Suppliers

The Future of E-Government

Conclusion

Appendices:

   1. Presidential Memo

   2. International E-Government

   3. E-Gov Initiates at a Glance

E-Government Strategy

Internal Efficiency and Effectiveness

Overview: 

The focus on efficiency and effectiveness is important to E-Gov success. Industry best practices have been applied to increase cross-agency partnering, increase citizen focus, and to reduce stovepipe systems.

Discussion of Selected Examples:

• E-Training:  The goal of E-Training and the Gov Online Learning Center is to provide a simplified, one-stop access to quality employee, work-related training.  As of July 2003, more than 100,000 users had registered, with 50,000 course completions.  Costs of training have decreased to less than one cent per student.  On-line training has been consolidated from 40 agencies to one.
• E-payroll:  The E-Payroll initiative seeks to simplify and increase the efficiency of E-Gov by combining 22 payroll system providers into less than three systems.  Currently, the four largest payroll services support almost 1.9 million employees using more than 190 different plans. The forecast cumulative savings are almost $1Billion.
• E-Travel: The E-Travel initiative is aiming to re-engineer how government travel functions; from travel planning to authorization and reimbursement, based on the best practices in nongovernmental IT, finance, and administration. E-Travel exemplifies a high ROI project targeted to save 50% of the current travel-related expenses. The project is innovative because it is being developed and hosted by a commercial entity comprised of Northrop Grumman and CWGT Inc. The plan requires that all government civilian agencies must be using the service by September 2006.

Analysis: 

E-Training, E-Payroll, and E-Travel are all justified in seeking to reduce redundancy, decrease costs through economies of scale, and by limiting unnecessary spending on legacy system upgrades.

Recommendation:   

Full implementation should be a near-term target. Realization of the forecast savings will provide real value to the US taxpayer by reducing the cost of government.

Links:                         

Efficiency:                   http://www.whitehouse.gov/omb/egov/internal.htm

E-training:                    http://www.whitehouse.gov/omb/egov/internal/training.htm

Gov Online:                 http://www.golearn.gov

E-payroll:                     http://www.whitehouse.gov/omb/egov/internal/epayroll.htm

E-travel:                       http://www.whitehouse.gov/omb/egov/internal/etravel.htm