IT Billing - Billing Processes

 

The aim of this page is to provide you with the information about the updated system processes. This page can also be used to put a process on the web which you think is critical and more widely used. Just send is an email at [email protected] and we will put the process on the web.

 

 

Some of these processes, their records (forms) and guides (if any) are listed below. All of these constitute one integral part of the Quality Assurance System.

 

Leagend:-

ADM--> Billing System Administration

SUP--> Billing Support

OPS --> Billing Operations

RQA --> Review & Quality Assurance Systeem

 

IT BILLING OPERATIONS   IT BILLING SUPPORT   IT BILLING ADMINISTRATION   REVIEW & QUALITY ASSURANCE
CDR RATING PROCEDURE   BILL DISPATCH MANAGMENT   CONFERENCE CALLS   Contingency Planning
DAILY CDR ERROR ANALYSIS   BILL DISPATCH FORM   WEEKLY LOG STATUS SUMMARY   Contingency Procedures – Admin & Ops
RATING TEST GUIDE(FOR D FILES)   TCS INVOICE VERIFICATION FORM   ERRORLOGREGISTER   Contingency Procedures – Billing Operations
RATING TEST GUIDE(FOR GBMD FILES)   BILL DISPATCHING   UATPHASE2ERROR LOG   Contingency Procedures – Database Operations
RATING TEST GUIDE(FOR GPRS FILES)   BILL PRINTING AND PACKING MANAGMENT   CONFIGURATION CHANGE MANAGEMNET PROCEDURE   Contingency Procedures – Machine Operations
CDR VERIFICATION PROCEDURE   BILLING LEGEND FORM   CONFIGURATION CHANGE REQUEST FORM   Error Handling Form
CDR COUNT VERIFICATION FORM - DAILY   BILLRUN SUMMARY FORM   CONFIGURATION CHANGE MANAGEMENT REPORT   Control of Documents 4.2.3
CDR VERIFICATION - MONTHLY   BILL CHECKLIST FORM   CONVERTING AN EXISTING CITY TO PTML CITY   Doc Master List
CDR VERIFICATION GUIDE   BILL STATUS FORM   CREATING A NEW DESTINATION CITY   Doc Change Req
DAILY ROUTINE TASKS   INVENTORY STATUS FORM - PRINTING ROOM   CREATING A NEW FACILITY GROUP   Issuance Rec List
DAILY CHECKLIST FORM   INVENTORY STATUS FORM - STORE ROOM   CREATING A NEW POST PAID PACKAGE   Distribution Master List
PREPAID RECURRING CHECK FORM   INVOICE COUNT FORM   CREATING A NEW PRE PAID PACKAGE   Backup Record Form
FMS EXPORT CHECK FORM   INVOICE SUMMARY LOG FORM   CREATING A NEW PTML CITY   Control of Non-conformity 8.3 8.5.2 8.5.3
ERROR HANDLING & TROUBLESHOOTING   KERN ACTIVITY FORM   CREATING A NEW SCHEDULE   Non-Conform Report
ERROR HANDLING FORM   PRINTING MACHINE STATUS FORM   DATABASE PARTITION MAINTENANCE   Non-Conform Status
RE-RATING ERROR CALLS GUIDE   REPRINT INVOICE FORM   IMPLEMENTING A HOLIDAY TARIFF   Section NCR Log
RE-RATING OF NORMALISED CALLS GUIDE   BILL PRINTING PACKING PROCESS   IR TARIFF CHANGE   Control of Process &Stores 7.2 7.5.2&3 7.5.5
REVOKING OF D FILES GUIDE(FOR D FILES)   INVOICE BACKUP INSTRUCTION   MAINTENANCE OF DISTANCE TABLES   Backup Record Form
IR PROCEDURE   HELPLINE QUERY MANAGEMENT PROCEDURE   MSISDN UPLOAD   Control of Non-conformity
TAPOUT PROCESS FORM   HELPLINE QUERY FORM   SIM UPLOAD   Job Descriptions
TAPIN FORM   ALLOCATION OF VOICE MAIL   SV NE CONFIGURATION   Quality Manual - IT Billing
WEEKLY IR OPERATOR PROFILE   BATCH ADJUSTMENT   SV SECURITY ADMINISTRATION   Quality Plan - IT-Billing
TAPOUT PROCESS   CHANGE USER UPDATE   UPDATING CURRENCY EXCHANGE RATES   Standard Manual - Billing Administration
RATING OF TAPIN FILES GUIDE   CUSTOMER INFO UPDATE   ESCALATION POINT   Standard Manual - Billing Operations
CREATING IR CUSTOMER GUIDE   DELETING OF DUPLICATE FACILITY GROUPS   ERROR LOG FORM - IT BILLING   Standard Manual - Billing Review & QA
BILL RUN MANAGMENT   DELETION OF PRODUCT CREATION NEW   UATPHASE2ERROR LOG   Standard Manual - Billing Supprt
RATED CDR VERIFICATION FORM   INDIVIDUAL ADJUSTMENT   ERRORLOGREGISTER   Training & Growth
CDR VERIFICATION - MONTHLY   INVOICE BILL ISSUE   ERROR HANDLING FORM   Bill Status Form
BILLRUN CHECKLIST FORM   LANUAGE CHANGE   RELEASE INSTALLATION-TESTING   Error Handling Form
BILLRUN SCHEDULING   NEW INDIVIDUAL PAYMENT   RELEASE TESTING CHECKLIST   Inventory Status Form
BILLRUN EXECUTION INSTRUCTIONS   NUMBER-CHANGE PRE PAID   RELEASE TESTING COMPLETION CERTIFICATE   Machine Maintenance Form
PARTITION MAINTENANCE   NUMBER CHANGE POST PAID   TICKET TESTING INSTRUCTIONS   Printing Machine Status Form
PARTITION MAINTENANCE FORM   OPENED-QUIRES   POST RELEASE TESTING INSTRUCTIONS   Control of Records 4.2.4
DATABASE PARTITION MAINTENANCE   OPERATOR CREATION PROFILE-PASSWORD UPDATE   RELEASE INSTALLATION INSTRUCTIONS   Record Retention List
CONFIGURATION CHANGE MANAGEMNET PROCEDURE   PACKAGE ACCES CREDIT-STATUS   UATP TESTING   Internal Audit 8.2.2
CONFIGURATION CHANGE REQUEST FORM   POST-PAID TO PRE-PAID UPGRADE   ADC STANDARD TESTING PROCEDURES   Annual Audit Prog
CONFIGURATION CHANGE MANAGEMENT REPORT   PRE-PAID TO POST-PAID UPGRADE   UATPHASE2ERROR LOG   Audit Checklist
CONVERTING AN EXISTING CITY TO PTML CITY   PRODUCT CREATION   UAT FUNCTIONALITY STATUS REPORT   Audit Plan
CREATING A NEW DESTINATION CITY   PRODUCT CANCELLEATION   ERROR LOG FORM - IT BILLING   Desktop Audit
CREATING A NEW FACILITY GROUP   PROVISIONING OF A GIVEN NUMBER   RECONCILIATION REPORTS   Intern Audit Non-Conform Note
CREATING A NEW POST PAID PACKAGE   QUERY INSERTION PROCESS NEW   SWITCH-SV RECON GUIDE   Intern Audit Summary
CREATING A NEW PRE PAID PACKAGE   REACTIVATING OF A GIVEN NUMBER   EMAILS/MEMOS FROM INTERNAL CUSTOMERS   System Audit Plan
CREATING A NEW PTML CITY   REFERENCE INFO UPDATE   CONFIGURATION CHANGE REQUEST FORM   Performance Analysis-QA
CREATING A NEW SCHEDULE   RELEASE NUMBER FROM QURANTINE   CONFIGURATION CHANGE REPORT   KPI & Objectives Review
IMPLEMENTING A HOLIDAY TARIFF   SERVER TASK VIEW NEW   INTERNAL DEVELOPMENT   Quality System Management-QA
IR TARIFF CHANGE   SIM CHANGE POST PAID   INTERNAL DEVELOPMENT PLAN   Attendance sheet
MAINTENANCE OF DISTANCE TABLES   SIM CHANGE PRE PAID   CONFIGURATION CHANGE MANAGEMNET PROCEDURE   Daily Agenda Review Meeting
MSISDN UPLOAD   SINGLE SCREEN ACTIVATION POST PAID       minutes-fort meet
SIM UPLOAD   SINGLE SCREEN ACTIVATION PRE PAID       Master Index -QA
SV NE CONFIGURATION   TAPIN FILES RATING PROCESS       Daily Activity Report
SV SECURITY ADMINISTRATION   USER INFO UPDATE       a- Quality Policy
UPDATING CURRENCY EXCHANGE RATES   VAS INSERTION       b- Objectives
REPORTS PROCEDURE   VPN-ALLOCATION POST PAID       c- Billing hierarchy
REPORTS PROFILE   VPN-DE-ALLOCATION POST PAID       c- Billing functional overview
REPORTS INSTRUCTIONS   WAP ALLOCATION POST PAID       d- Job Description
  WAP DEALLOCATION POST PAID       e- Standard Reqt-Ref-Excl
  INVENTORY AND STORE MANAGMENT       f- Scope
  CURRENT INVENTORY STATUS FORM       Quality Manual - IT Billing
  GOODS RECEIVING FORM       Quality Plan - IT-Billing
    ORDER MGMT FORM       Standard Manual - Billing Administration
    INVENTORY VERIFICATION FORM       Standard Manual - Billing Operations
    STATIONARY-REQUEST-FORM       Standard Manual - Billing Review & QA
    GEN-REQUEST-FORM       Standard Manual - Billing Support
  MACHINE MAINTENENCE MANAGMENT       Training & growth-6.2 & 6.3
  VENDOR CONTACT LIST       Personnel Train Record
  MACHINE MAINTAINTENANCE FORM       Training Need Assessment
          Training Plan
          Rotation/Backup Assignment Form
          ISO-9000_2000_Presentation.ppt
          Singl.eView_Training_CustCare.ppt
          Singl.eView_Training_Finance.ppt
            New_Functionality_Phase-2_Manual.doc

 

 

Other sources:

You can also check out the billing part of the cust-care website for reference.

http://172.16.4.39/infobrowser/Index1.htm

 

(click on Other and then on End to End Process handling in Single View )

 

 

 

 

Home | All About Billing | Billing System | Processes | Quality Assurance

KPIs | Call Pricing | Ufone Bill | Through Camera Lens | Contact Us

 

IT Billing

MSC Office, Plot # 181-186

Street # 10, Sector I-9/2, Islamabad, Pakistan.

Helpline: +92-333-5100079, Tel: +92-51-4437048, Fax: +92-51-4435940

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