IT Billing - Key Performance Indicators

Its no use having a process if it does not integrate with a system and its no use having a system if there are no means to measure its effectiveness. Standardising is the first step in establishing a through process and setting a measure to quantify the outcome is another. This measure is refered to here as a KPI or simply, key performance indicator. These are represented in tabular or graphical forms.

Billing has the following KPIs:

1- Rating

Maintain less than 5% of rating errors everyday.

2- Billing

A single billrun must not take more than 30 hours from bill generation to bill dispatch.

All bills must be generated, applied and dispatched within 7 days (up to 30K bills) and 10 days (upto 50K bills).

3- International Roaming

TAPOUT files generated within 24 hours

TAPIN file gets rated within 24 hours when received.

TADIG is done within 24 hours after IREG completion (IR-21 submission).

Exchange Rate must be incorporated before 28th of every month.

4- Billing-Switch Reconciliation

Reconciliation is done once every week.

5- Internal Customer Query

Query is resolved within 24 hours.

6- Release ticket testing
All release tickets are tested within 3 working days of the receipt of a release.

7- Inventory

3 months inventory is kept at all times.

8- Machines

One service visit per machine per month is maintained.

9- Reports

Reports are sent within designated time and on designated interval.

To look at some recent graphs of the KPIs, please click at the link: KPI Graphs

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IT Billing

MSC Office, Plot # 181-186

Street # 10, Sector I-9/2, Islamabad, Pakistan.

Helpline: +92-333-5100079, Tel: +92-51-4437048, Fax: +92-51-4435940