IT Billing - Achievements & Plans

Some of the achievements of the Billing team are as follows:

1- Billing Operations Support System (BOSS)

2- Tax Certificate software (TAC software)

3- Customer Information System (CIS system)

4- A customized script to add SMS and CLI for prepaid
5- Switch & SingleView reconciliation on weekly basis
6- Up to-date rating of call and call detail availability within One Hour
7- Customized export to the Fraud Management System
8- Customized reports for Finance, Credit, Customer Care, Marketing, Sr. Management and Government Agencies
9- Successful testing and implementation of International Roaming agreements (Etisalat, Thuraya, Al-Jwal, FRAF2 etc). TAP files have never been delayed.
10- 24x7 Help Line support for all internal customers
11- A number of packages and facilities configured in house

13- First Call Activation solution implementation on Ufone re-launch on Aug 28th, 2002
and many more

ð Ufone IT Billing department is ISO-9001:2000 certified as of 11 Aug, 2003

Future Plans - Looking ahead ...

1- Increase in bill printing, packing and dispatching productivity
2- Quality assurance for process standardization, efficiency and continuous improvement
3- Time and resource management
4- Internal customer training/process orientation
5- Close interaction with Nortel, NCR and ADC
6- Phase-2 System UATP
7- Phase-3
8- Billing Forum

Another Proactive Initiative in the pipeline - IT-focus Group.

Objectives :

• ®Internal customer feedback and interaction platform
• ®Cross-functional exposure to other IT skills
• ®Rotation policy for team members to gain experience
• ®Technical and personal development and training need assessment
• ®Breakdown of outside information into simpler chunks for dissemination inside the department/company
• ®Identify organization resource
• ®Quality certification
• ®IS has managed to reach out to forums like PMI and CITF

 

 

 

 

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IT Billing

MSC Office, Plot # 181-186

Street # 10, Sector I-9/2, Islamabad, Pakistan.

Helpline: +92-333-5100079, Tel: +92-51-4437048, Fax: +92-51-4435940

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