PRODUCT - PROGRAM MANAGER, BUSINESS ANALYST
October 2001 to Present
Harland Financial Solutions (INTERLINQ Software) - Bellevue, Washington
* Responsible product manager for new data communications product
* Responsible product manager for several functional areas of new browser * based company flagship product.
*Wrote functional specifications and mentored other analysts for spec writing.
* Guided product and functionality development through software lifecycle.
* Six direct reports, team complement of ten+.
PROJECT - PROGRAM MANAGER, BUSINESS ANALYST
June 2000 to July 2001
Crossport Systems, Inc - Bellevue, Washington
* Worked in a 6-10 person group-decision environment for software life cycle including concept, design, development, testing, and update phases.
* Initiated projects, determined scope and schedule, created project documentation, including project overview, and business and system requirements.
* Wrote functional specifications that communicated necessary business processes, transactions, rules, data formats, and reporting requirements.
* Initiated and executed high level test case documentation and product testing.
* Point of contact for external contractors and vendors. Worked with hardware and software teams to co-ordinate development.
PRODUCT � PROGRAM MANAGER, BUSINESS ANALYST
June 1997 to June 2000
CARE Computer, Inc - Bellevue, Washington
* Simultaneously directed and led multiple project teams through entire life cycle including concept, requirements, design, development, testing, launch and transition phases of financial application and admission products for a provider of financial and healthcare software.
* Initiated projects and determined scope and schedule. Confirmed 35+ team members, roles and responsibilities. Developed and maintained communication and reporting processes with other departments and personnel.
* Developed and maintained applicable project documentation, including project overview, business requirements, schedule, user acceptance testing plan, launch and transition plan.
* Worked with Customer Service and external clients to provide business input, obtain verification and acceptance of business requirements, and to drive trade-off decisions.
* Developed functional specifications that communicated necessary business processes, transactions, rules, data formats, and reporting requirements. Analyzed current business systems, identified gaps, and implemented solutions to support existing and new business initiatives. Designed new and/or reengineered existing process and data flows.
* Evaluated project via post-mortem process and documented results. Identified opportunities for improvement to project management, development and testing processes.
* Responsibilities include market research, defining customer requirements, writing functional specifications, user interface (GUI) design, project management, quality assurance testing, production scheduling, and product presentation to current and prospective clients.
SOFTWARE INSTRUCTOR / TECHNICIAN
August 1996 to June 1997, Part time July 1997 to December 1999
Catapult, Inc - Bellevue, Washington
* Provided classroom and client site adult training for end user software.
* Worked as technician while instructing to provide additional support services for the needs of the district staff and business opportunities.
* Worked on special projects including custom client software, documentation, and in-house workshops - Project Management Techniques, Data Modeling Theory.
* Completed Microsoft Certified Professional training for Windows 95.
SUPPORT CENTER MANAGER
February 1995 to July 1996
First Options of Chicago - Chicago, Illinois
* Reorganized and restructured corporate Support Center.
* Provided first and second level hardware and software troubleshooting support for 400+ networked PC end-users.
* Dispatched and worked with in-house and third party technicians for trouble resolutions.
* Beta tested and implemented several departmental hardware and software projects, including company wide on-line databases, alpha-paging systems, and classroom training.
* Designed, implemented and maintained multiple tracking databases, including trouble call tracking, employee and client information, and inventory.
* Analyzed trouble calls to determine trends, needs assessment and resource allocation. Addressed support issues and implemented new policies and procedures.
* Interacted with other departments and staff for short and long term projects related to problem areas and support issues.
* Created �shortcut� database to expedite resolutions and cross-train related areas.
ASSISTANT OFFICE MANAGER, PROJECT MANAGER
August 1989 to February 1995
Lithographic Enterprises - Morton Grove, Illinois
* Worked in all areas of this small business, including budgeting, planning, customer service, and restructuring business operations.
* Responsible for reorganized workflow process and for design, testing and implementation of computerized real time reporting, inventory tracking, order processing
* Responsible for writing new training manuals, employee training and system troubleshooting.
BUSINESS MANAGEMENT CONSULTANT, BUSINESS ANALYST
February 1989 to May 1989
Synergetics - Weymouth, Massachusetts
* Identified problem areas and proposed solutions in management and manufacturing practices and procedures. Analyzed reporting trends and time/flow studies.
* Created databases and spreadsheets for analyzing costs, sales and materials for management reporting systems.
* Trained management and staff in utilizing new procedures.
Education:
Bachelor�s of Business,1988, Belmont College, Nashville, TN
U of Illinois � 1983/85 Majored in Astronautical engineering
Computer Learning Center � 1993 Computer Programming
Software:
MS Word, Access, Excel, Powerpoint
MS Project, Visio,
HTML, XML, MS Visual Basic 6.0 (screen design, user interface)
Self Study � UML, SQL, C++, Java, ASP