My Resume

I am seeking a position that complements my knowledge of computers and computer networks in a business environment.

* MCSE, Windows 2000	* MCSE, Windows NT 4.0	* MCP, SMS 2.0
* A+ Certified	* HP printers

Software experience with:
* Windows (All Versions)	* MS Office	* MS SMS
* MS SQL Server	* Internet Information Server	* Exchange Server
* Norton Antivirus	* Ghost	* Citrix Metaframe
* Visual Basic 6.0	* Raptor Firewall	* Help Desk Software

Hardware setup and troubleshooting experience with:
* Servers	* Desktops / Laptops	* Cisco Switches
* Printers	* Citrix terminals	* Lucent Telephone system

Friends University, 2100 W. University, Wichita, KS 67213, Phone (316) 295-5000
Network Technician: December 2001 - Present

Installed and maintained 30 NT servers.
Built computer images for faculty, staff, and student computers using Norton Ghost.
Created new and verified existing backup procedures.
Provided elevated level helpdesk support.
Trained computer technicians on new policies and technologies.

Helpdesk Coordinator: November 2000 - December 2001

Set the policies and procedures that ensure the helpdesk runs smoothly.
Supervise support technicians and student workers, assisting when necessary.
Provide backup support for the Network Administrator and the Telecommunications Coordinator.
Ensure that helpdesk requests are responded to and resolved in a timely manner.

PC Systems Analyst: November 1998 - November 2000

Diagnosed and repaired problems with computer hardware and software for faculty and staff.
Installed and maintained personal computers, laptops, servers, and other network equipment.
Worked with other computing personnel to research and implement new technologies.
Supervised student workers.

ISG - Computerland, 3500 N. Rock Rd. #300, Wichita, KS 67226, Phone (316) 636-5655
Computer Technician: February 1998 - November 1998

Diagnosed and repaired problems with computer hardware and software in house and on customer's site.
Assisted with installation of a LAN for Thorn Americas.
Provided long term, onsite support at:
- Bombardier-Learjet
  - May 1998 to November 1998: Contracted as a temporary replacement for a support technician.
  - Resolved hardware and software related issues.
  - Installed new computers and upgraded existing computers.
- Coleman
  - March 1998 to April 1998: Contracted as a support technician.
  - Resolved hardware and software related issues.
  - Installed new computers and upgraded existing computers.

USF Dugan, 2015 S. Meridian, Wichita, KS 67213, Phone (316) 941-3000
Senior Systems Operator: July 1997 - February 1998

Landoll Corporation, 1900 North St., Marysville, KS 66508, Phone (785) 562-5381
Computer Technician: January 1995 - July 1997

Researched, installed, and maintained personal computer software and hardware.
Supported a peer-to-peer network as well as PC to AS400 connectivity.
Maintained data collection network including installing, programming, and troubleshooting.

Presented Citrix Metaframe at the 2001 Jenzabar national users conference.
Transferred Helpdesk data between software products using SQL 7.0 and SQL 2000.
Implemented new Helpdesk software at Friends University.
Installed, configured, and maintained SMS 2.0 and SQL 7.0.
Integrated SMS data with the Helpdesk data using SQL 7.0, Crystal Reports, and Infomaker.
Assisted with the installation of a Windows 2000 Active Directory Domain.
Tested and assisted with the implementation of a 802.11b compliant wireless network.

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