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Make your business
grow
…understand the importance of thinking
strategically in order to plan for your business’s future development.
…appreciate that strategy is a framework
which can help your business react flexibility as opportunities arise.
…be equipped to think about the environment
in which you operate
…understand how to set strategic objectives
and how to derive operational objectives, performance measures and targets
KEEP IT SIMPLE
It’s all to easy to get carried
away preparing detailed strategic plans and allowing the thinking and the
planning to become an end in itself rather than a mechanism for guiding
you to success and prosperity. Do take time to think and to plan periodically
– preferably with your colleagues, preferably away from the office
to avoid distraction and, possibly, with one or two third parties such
as a consultant or accountant or even a couple of customers if you know
them well enough.
LOOK OUT
Scan the horizon – what is happening in
your market place? What do customers want now? What might they want in
the future? How is the market place changing? What are your competitors
doing? What are their strengths and weakness?
What is happening in the wider environment?
Undertake a PEST analysis. What are the opportunities and threats posed
both by the market place and by that wider environment.
Compare your own business practices with
the best. Benchmark yourself in an effort to improve
what you do. But always remember that benchmarking will not
help you to surpass the best. For that, you need to innovate.
LOOK AHEAD
Be foresightful. Construct scenarios.
Ask yourself ‘what if…’ questions. Add to your analysis of opportunities
and threats. Anticipate the needs of your customers.
What will your next product or service
be? And the one after that?
LOOK IN
Study your own business. Do the
key staff have similar values? What drives you? What does the company believe
in? Can you define the culture – the way we do things round here – particularly,
the management culture?
Are the company’s values consistent with
its purpose and goals? Are the values likely to lead to problems
with potential customers? Would the community be happy with your values?
Does the culture support what the business
is trying to do? Does it encourage initiative and responsibility
( if that is necessary)? Does it encourage change – or resist it?
What resources – human, financial, facilities
– are available? What additional resources can you attract?
Where have you come from? What have been
defining moments in the development of your business to date? What are
the strengths and weaknesses of your business? What are your core competences?
What is it that gives you your competitive edge?
Ensure that you have in place appropriate
management information and financial systems, to give rapid access to information,
but do not over-complicate.
DEFINE A DIRECTION.
Be purposeful – define, carefully, your
business’s purpose. What do you do? Are you focusing on your core competences?
Who are your key customers? What is your generic strategy – differentiation
or cost leadership?
Where are you going? Do you have
a vision of where you want to be in, say, five year’s time? Do you
have some big hairy audacious goals that you and your staff can rally
behind? Are your purpose and goals consistent with and supported by your
values?
How are you aiming to position yourself
in the market?
Does all of your business share your vision?
Hierarchy of objectives
Organizational purpose
(what we do)
Values
(what we believe in)
Culture
(how do we do things)
Vision
(where we are going)
Strategic Objectives
(a one to two year view)
Performance indicators
(targets and milestones)
DEFINE OBJECTIVES
Do you have clear strategic objectives,
operational objectives and performance measures in the areas of
business activities?
finance?
marketing?
quality?
staff development?
Do the purpose, goals, objectives and performance
measures hang together coherently? Do you focus on customer’s needs?
Adopt a total quality approach. Aim for
continuous improvement.
Do you have a sufficiently
small number of targets to make monitoring relatively straightforward?
Are the targets demanding but realistic? Do you monitor regularly? When
you do identify variances, do you take appropriate corrective action?
ORGANIZE FOR SUCCESS
Have you thought about you role as a leader?
Do you lead – guide, inspire, motivate – or do you spend too much time
‘managing’? Do you recognize, and reward, success?
Do you aim for all your staff to achieve
their potential? Do you provide challenges which stretch?
Does your management structure reflect
the strategy that you have adopted? Does it give staff the opportunity
to develop, or surpass, their potential? Does it encourage communication?
Are individuals given the appropriate
staff development mechanisms? Do you encourage staff to engage in training,
education and personal development?
How do you encourage, capture and share
institutional learning? Above all, remember that thinking strategically
is not something that you do once – and then forget about. It is something
that should happen on an almost continuous basis. Every time you
make a decision for the business, it may have a strategic implication for
the business.
It can be very easy, once a business is
up and running and doing moderately well, to become too comfortable and
too insulated from the wider world. Most importantly, however, take time
our from your business periodically to review and, if necessary, to update
your strategy. That way you can ensure the strategy is right for
your business – and thus maximize your chances for growth, success
and prosperity.
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