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Technical Writer & Presenter
Education & Background
Facilitator & Internal Consultant


System Designer & Innovator


Technical Writer &
Trainer


Instructor



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Professional Experience

 During the years as a Technical Executive and later as a Division Header, the programs and projects that developed whether for internal organiation or public and private sectors, I have been participating heavily in documentation and presentation.
Technical writing and presentation
Implemented Change Management programs including procedures and policies  that drive awareness and strengthen organization and communication

Developed and presented technology strategic plans, organizational re-engineering and new technology trend for business opportunities

Developed project documentation, technical/business specification, and technical briefing, including

- Macau Broadband network implementation
- Macau EDI Pilot Project
- Y2K solution for CPTTM
- Network Fault Management System
- Key Performance Indicator System
- Performance Control System
- Network Activities Logging System
Training program - Organization development
Designed conflict avoidance and resolution programs/workshops for organizations in cross-cultures.

Developed conflict management coursework program for academic institutions

Edited 100-page program reader and workbook in English and Chinese versions

- Macau Millennium College - June 2005 - Conflict Management in Macao's Gambling Industry
- Macao Polytechnic Institute - July 2005 - Conflict Management and Interpersonal Communication
- Macau Millennium College - July 2005 - The impact of work-family conflict on tourism in Macao
Training program - User applications
Dedicated to dynamic and interactive teaching

Developed user guide, designed program content and conducted training for client information systems in organizations

Conducted various private and public sectors training workshops including

- Self-developed client information systems
- Office applications
- Website development
- Internet/Intranet operation
Marketing briefing
Facilitated focuse-group meeting for marketing service or product briefing

Developed brochures and project documentation, including

- Internet job market application
- E-Flea market service
- Web messaging service
Hosted by www.Geocities.ws

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