Internal Consultant
System Designer &
Innovator
Technical Writer & Trainer
Instructor
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Professional
Experience
Directed the design, implementation, operation and maintenance of this division with 30 members and 2 remote centers to maintain all platforms across the company
Developed strategic plans, operation flow, and departmental policies
Reshuffled the network management centers with 30% cost saving by integration
Implemented quality software processing standard program to improve data accuracy and workflow efficiency by integrating fault management, performance monitoring and network logging systems
Provided technical leadership and strategic vision for developing technology initiatives to exploit business opportunities
Tracked technology and market trends, to help keep the company on the right trajectory in a long-term business and the impact to the core of the company
Made recommendations to the company's steering committee on strategic direction of technology to cope with business strategy
Defined and monitored the department's achievement of milestones and Key Performance Indicators
Counseled department before any financial and outstanding platform problem arose
Implemented fault management system and performance monitoring system to improve workflow and monitoring efficiency