CRM, eCRM
Virtual R&D
Think Tanks
Focus Groups
Training Programs
Customer-Care Programs
Quality Improvement Programs
CREATIVITY WORKSHOP
Ideas & Solutions, To Go !
The Spark
of  Imagination!
PROGRAMS ||| PROJECTS ||| PRESENTATIONS ||| PROTOTYPES
MARKETING-COMMUNICATIONS ||| OPERATIONS ||| PROJECT MANAGEMENT
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PROGRAMS - After researching & analyzing pertinent information, we create & develop individual programs tailored to clients' specific parameters, goals & objectives.  Programs may be for Human Resources, Training, Quality Improvement, Marketing, Sales,  Public Relations, Communications,  Facilities Management, etc. We are also prepared to implement, operate and manage programs; to prepare all reports, oher documentation, budgets; and to provide progress & summary reports. (For more information, e-mail us.)

PROJECTS - Rather than produce on-going programs (above, the focus is on 'ongoing'), here we address indi- vidual projects, on a project-by-project basis -- limited by scope, range, reach, tasks, timeframe, etc.  Projects may be: Brochure copy & design, sales kits, marketing plans / marketing programs, marketing tools, special events, com-pany histories, fundraising campaigns, 'Partnership' programs, pomotions,  travel packages,  trade-show / exhibit  designs, walking tours, sales and other training programs, executive develop-ment programs, safety programs, etc. Range of possible projects is limitless.  Clients may already have a premise, idea, need, etc., or we can generate them once we know the parameters, purpose, goals & objectives.  (For more information, e-mail us.)

PRESENTATIONS - Presentations can take many different forms, includ-ing: Slide shows, exhibit booth space, formal sales presentations, speeches, etc. In each case, we think through the information to be conveyed, how to convey that for maximum impact, the  tools & materials needed, etc.  We also write and produce all of those tools & support materials, and create & produce all  follow-up tools, such as after-event sales letters, response forms, etc. (For more information, e-mail us.)

PROTOTYPES - In this category, we create & produce working models of new products, sample brochures, pro- gram pro formas or whatever! Here we provide clients with tangible, realistic representations of "ideas in action", regardless of the scale, which clients may then use to take the idea or solu-tion to the next level.  (For more infor-mation, e-mail us.)
"PRODUCTS"
Books & More
CRM, eCRM, CUSTOMER-CARE -  Customer Relationship Management (CRM), electronic CRM (web-based) & Customer-Care programs are important doorways to customer-base expansion & customer retention.  We create & develop CRM, eCRM & Customer-Care programs.  Also CALL-CENTER programs, including In-Bound & Out-Bound scripts and Telemarketing programs & scripts. (For more information, e-mail us.)
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TRAINING PROGRAMS - Today large & small concerns use formal Professional Development & Employee Training programs to stay on top of their game & industry. We create & develop targeted programs, write & produce syllabus & other tools & materials and, when asked, will conduct the training.   Tailored to the needs of the organization, programs may be Half-Day, Full-Day, 2-Day, 3-Day or 5-Day.  "Specialty-focus" training programs  in-clude our Sales & Sales Management Workshop and our ACCOUNT EXECUTIVE SCHOOL. Both of those pprograms may be industry-customized and conducted locally or at an appropriate off-site or retreat location. (For more information, e-mail us.)
QUALITY IMPROVEMENT PROGRAMS - Quality Improvement, Quality Assurance, Total Quality Management -- regardless of what name is applied, quality-control activities & measures and the pursuit of quality in general in any or all opera-tional departments are important in every sector of business, industry & not-for-profit organizations. We create & develop company- and/or industry-specific programs.  We also develop & produce systems, tools & materials for Q-I programs and, when asked, implement & operate Q-I programs.
VIRTUAL R&D - Through VIRTUAL R&D, com-panies & corporations with specific, targeted or general research & development needs can now enjoy a committed, professional, sophisticated, specific R&D effort -- without the full-time staffs, heavy department expenses or related overhead. (For more information, please go to our VIRTUAL R&D page, or e-mail us.)

THINK TANKS - Operating much in the same way as VIRTUAL R&D but without the pointed focus on technical or scientific themes, THINK TANKS in-corporate softer disciplines such as Marketing, CRM and Customer-Care, Human Resources, Accounting, Facilities Management, etc.  Representatives of spe-cific target-audiences and/or general "consumers" may also be included. (For more information, please go to our VIRTUAL R&D page, or e-mail us.)

FOCUS GROUPS - Focus Groups provide op-portunities to solicit input & to examine "audience reactions" to product potential, issues, applications, general attitudes, trends, etc.  Used both alone & in conjunction with other research techniques, focus groups may be used in local, regional, national programs. (For more information, please go to our VIRTUAL R&D page, or e-mail us.)
SERVICES
Service Categories Presented
Here Are
Sub-Itemized
Or Explained
On Our SERVICES
Page
'INTERNET PRESENCE'

MARKETING

WRITING, EDITING
& PUBLISHING

WRITING
SERVICES

PROJECT MANAGEMENT

EVENT MANAGEMENT

ASSIGNED
OPERATIONS

SOURCING
& RESOURCING

SITE & FACILITIES
INVESTIGATION,
LOCATION SCOUTING

PERSONAL
REPRESENTATION
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