Background Summary
Christopher Kelm has been working in the call center and customer
service environment for over eleven years. Call Center Manager
and Customer Service Manager with extensive experience
in billing, sales, customer retention, operations, labor cost management
of medium and high-tech customer contact centers.
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Software Knowledge
Switch Knowledge Lucent Definity G3 Nortel Option 81 Avaya Merlin Magic Legend
Call Tracking Systems (Split/Skill/Queue leveling, ACD/ACW/AUX/Not ready) AT&T Meridian WinSPM ZeaCom (Computer Telephony Integration) Symposium Applications Microsoft Office applications (Word, Excel, Access, PowerPoint, Outlook) Microsoft Project Corel Suite (WordPerfect, Quattro Pro) Micrographics Flow charter Visio Lotus Notes Infobeacon
Point Of Sale, Customer Relationship Management, Order Processing, Tracking Software Apprise Vantive Mail Order Manager
Schedule and Forecasting Pipkins People Scheduler |