Online Resources

Call Center Manager Operations Forum: http://www.callcenterops.com/ 

International Customer Management Institute: http://www.callcentermagazine.com/

Queue Tips: http://www.incoming.com/WebModules/QueueTips/index.aspx/ 

Dale Carnegie Training: http://www.dalecarnegie.com/ 

Customer Service Manager Forum: http://www.customerservicemanager.com/community/ 

Internet Marketing Meta Tag Optimization

More To Be Added As Time Permits! E-Mail me your recommendations! [email protected]