Customer Service Manager - Call Center
Christopher Kelm has been working in the call center and customer
service environment for over eleven years. Call Center Manager
and Customer Service Manager with extensive experience
in billing, sales, customer retention, operations, labor cost management
of medium and high-tech customer contact centers.
A results-oriented business professional who’s related areas of
expertise are:
Customer Service Manager - Call Center Manager Background
| Inbound Phone | Data Reporting | Strategic Development |
| Outbound Marketing | Employee Retention | Written Correspondence |
| Technical Support | Employee Development | Productivity Improvement |
| E-mail Support | Process Improvement | Cost Reduction Programs |
| Live Chat Support | Staffing and Forecasting | Financial Processing |
