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Measurement of Organizational Performance
An Intro to Performance Measurement
Performance measurement is the ongoing monitoring and reporting of program accomplishments, particularly progress towards pre-established outcomes. It is typically conducted by program or agency management.
Performance measures address the type of program activities conducted, the direct products or service delivered by the program, and the results of those products or service. A program may be any activity, project, function, or policy that has an identifiable purpose or set of objectives.
Performance measurement focuses on whether a program has achieved its objects, expressed as measurable performance standards. Performance measurement, because of its ongoing nature, can serve as an early warning system to management and a vehicle for improving accountability to the public.
Performance measures should be structured by measurable factors of extreme importance to the organization in achieving its strategic outcomes, mission, vision, values, and goals that if not implemented properly would likely result in a significant decrease in customer satisfaction, employee moral, financial management, and product or service attainment.
The following is an example of how District 10 in Marietta, OH has measured performance, and the tools they used.
The Transportation Management System (TMS) is a work order driven computer program that tracks work accomplishments and actual costs for labor, equipment, and materials used by our workforces.
The purpose of TMS is to have current data available to our Department managers to analyze and make good decisions in the following areas:
A. Planning and Programming
B. Budgeting
C. Performance Standards
D. Legislative Requirements
E. Legal Claims
F. Federal and State Reimbursements
The system uses program activity codes (PGAC) to group associated tasks and sub-tasks necessary to maintain our highway system. Examples of these PGAC codes are:
1. pothole patching
2. snow and ice control
3. pavement markings
4. facility maintenance
The detail labor, materials, and equipment use and actual costs associated with these three components will generate a work accomplishment and a performance measurement for each Program Activity Code.
TMS is a component of the Equipment Management System (EMS). This system contains the equipment inventory and the statewide material inventory. The TMS is also linked to the Personnel system to keep wage rates current for the detail labor use component. TMS is linked to several physical features inventories that allow the system to detail where the work is being performed. The physical features inventories include the Road, Bridge, Rest Area, and Building data inventories.
TMS can also detail work off the state system using the Off System Work (OSW) work type designation. This allows the system detail work on municipal roads, county roads township roads, and other state-owned facilities. TMS begins at the county level with crew leaders filling out daily work reports, which are turned in to the clerical specialist for daily data entry.
The Construction Management System (CMS) is a construction management software system that tracks all aspects of cost and expended resources concerning projects.
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