Arrivals and Departures
1. At your arrival you'll be greeted by
the owner, directly in the flat for the check-in. You will receive your
keys and an inventory list with the description of all goods and furniture
in the flat. These items are to be in the same condition at the time
of your departure. You'll be asked to balance the total and to pay a
security deposit of Euro 200. The security deposit will be refunded
at your departure, after check-out .
2. At your departure, the owner will do the check-out, collect your
keys and refund your deposit if you haven't caused any damage in the
flat.
3. The client is responsible for communicating his exact arrival time
and delays. Please note that arrivals are generally arranged from 2.00pm
to 3.00 p.m., departures from 9.00 am to 11.00 am. If you wish to arrange
another arrival time we will do our best to help you. The non communication
of the arrival time or of delays give no right to be reimbursed or to
ask for discounts.
4. We refuse any responsibility for free and suitable parking facilities
in Florence, where parking is generally forbidden for who has no special
permission. We surely will always help you on request to find a garage
close to your accommodation.
Penalties
1. NON STANDARD CHECK-IN: Euro 15
2. NON STANDARD CHECK-OUT: Euro 15
3. ADDITIONAL CLEANING: Euro 30 also when final cleaning is included,
you will be charged extra Euro 30 for additional cleaning in case you
have moved furniture (beds, cupboards ,chairs and tables) from their
original position, you left trash or any object in the apartment or
if the apartment is left very dirty.
4. Loosing the keys will be charged Euro 20 for every couple of keys.
Cancellations
Cancellations will be refunded at 50%
only if sent (by e-mail or fax) at least 60 days before the day of your
planned arrival.
Civil responsabilies and complaints
1. We are not responsible for any problem
that may occur during your stay in the flat or any damage you might
suffer or cause to things and people.
2. For this kind of matters we suggest you to subscribe a Civil Responsibility
Insurance at the time of your arrival. It will cover any damage you
could cause during your stay. This can be easily done also from your
country, with your Insurance Company.
3. We are responsible for the confirmation of your period of stay in
the flat and for the check-in an the check-out only.
4. Tenants are responsible for the keys of the apartment. The keys have
to be returned to us at the moment of the check-out. If the tenants
should loose the keys they will have to pay the penalty.
5. If tenants will not respect the max. number of persons allowed to
stay in the house or let stay pets in the house without being previously
authorized, we have the right to cancel the contract immediately without
any reimbursement due.
