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Help Desk: Rangana Store Privacy and Security Policies
Privacy Policy
 
This privacy policy covers what information we collect from you when you visit the Rangana Store site, how we use it, and under what circumstances we disclose it. By using the Rangana Store site, you agree with the terms and conditions of this privacy policy and Terms of Use.
 

1. The information we collect
 
When you use our site, we receive and collect certain information. The information that we receive and collect depends on what you do when you visit Rangana Store.

• Automatically Collected Information. Some information is automatically received and sometimes collected from you when you visit the Rangana Store site. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the Internet address of the web site from which you linked directly to our site. We use this information to monitor the usage of our site. Also, when we send emails to you, we may be able to identify information about your email address, such as whether you can read graphic-rich HTML emails. All of the information we automatically capture provides us with the ability to enhance our customers' search and shopping experiences and to determine aggregate information about our user base and usage patterns.
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• Information Collected via Cookies. We use cookies to enhance the browsing and shopping experience on the Rangana Store site. "Cookies" are small files or records that we place on your computer's hard drive to collect information about your activities on the Rangana Store site. The cookies transmit this information back to the computers at Rangana Store or our third-party distributors of banners and newsletters; these computers are, generally speaking, the only computers which are authorized to read such information. The information captured makes it possible for us (i) to speed navigation, keep track of items in your shopping cart, and provide you with custom tailored content; (ii) to remember information you gave to us so you don't have to reenter it each time you visit the Rangana Store site; (iii) to monitor the effectiveness of certain of our marketing email campaigns; and (iv) to monitor total number of visitors, pages viewed, and the total number of banners served.
   
  Most people do not know that cookies are being placed on their computers when they visit the Rangana Store site or most web sites because browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie placement. If you refuse cookies, you will not be able to open a Rangana Store Shopping Cart and therefore will not be able to complete an order with us online. Also, by not using cookies, your overall Internet browsing experience will be affected.
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• Information Collected Using Pixel Tags or Clear GIFs. To help us understand the effectiveness of certain of our email marketing efforts, Rangana Store may use "message format" and "message open" sensing technologies. Both technologies require the use of pixel tags or clear GIFs (also called web beacons). The "message format" sensing technology allows us to recognize whether you have enabled your email program to receive HTML emails; if so, this information is then associated with your email address so that subsequent messages can be sent to you in HTML format. The "message open" sensing technology allows us to recognize whether you have opened our email message. We can only detect this if your have enabled your email program to receive HTML emails.
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• Information You Actively Submit to Rangana Store . For most of the browsing services we provide, we neither require nor collect "Personal Customer Information" -- your name, email address, billing address, shipping address(es), phone number and credit card information. You can browse the Rangana Store site and take as much time as you want to review our books and other products, services and reviews without having to submit such Personal Customer Information. Even when you use our shopping cart as you browse, there is no need to submit Personal Customer Information.
   
  In the following instances, however, we do need you to actively submit Personal Customer Information: when you want to (i) open an account or complete an order, (ii) subscribe to our Newsletters, (iii) submit customer reviews or (iv) participate in courses in our Barnes & Noble University.
   

  • Creating a Rangana Store Account or Completing an Order. You can create a customer account with Rangana Store to set up a Wish List or to complete an order. To open an account, you will need to create a password-protected account with us. In doing so, we require that you provide us with all of the following Personal Customer Information: your name, email address, billing address, shipping address(es), and credit card information. We use industry standard e-commerce security technology to protect the Personal Customer Information that you transmit to us when you establish your account and each time you access your account information. When setting up the account, we ask you to create a password. When you want to make a purchase or change your stored Personal Customer Information, we approve your access by verifying your email address with your password.
     
    Customer Reviews. When you submit a customer review, we ask you to disclose your email address in addition to your review and other optional information. You can choose not to have your email address displayed with your review. We only use the information you provide to us to chronicle your review; we do not use such information for marketing purposes. Because your email address at your election can be displayed with your reviews, we can make no assurance that others will not use the information you have provided.
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2. How we use and share Personal Customer Information
 
Occasionally, Rangana Store uses Personal Customer Information to market products and services. You can opt-out from us using your information for this purpose at any time by visiting Account and following the instructions under Name, Password, and Communication Preferences.
 
Rangana Store shares Personal Customer Information that we collect as follows:

• Subcontractors. We send Personal Customer Information to third-party subcontractors and agents that work on our behalf to provide certain services. These third parties do not have the right to use the Personal Customer Information beyond what is necessary to assist us. They are contractually obligated to maintain the confidentiality and security of the Personal Customer Information and are restricted from using such information in any way not expressly authorized by Rangana Store .
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• Service Providers. We send Personal Customer Information to third-party providers of goods and services that you may purchase from time to time on our site (e.g., magazines). Like subcontractors, these third parties do not have the right to use the Personal Customer Information beyond what is necessary to assist us. They are contractually obligated to maintain the confidentiality and security of the Personal Customer Information and are restricted from using such information in any way not expressly authorized by Rangana Store .
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• Membership programs. We work with certain companies who, in conjunction with their own membership programs or rewards programs, require that we disclose purchasing information about their customers who visit the Rangana Store site through links from the partner sites, or use the partner's credit card to make purchases on the Rangana Store site (e.g., to earn points for purchases made on the Rangana Store site through links from the partner site). We disclose only the information required to make these programs work and support your membership with them, which typically includes the name and/or email address of the user as well as the dollar amount of purchases made. We disclose this information to companies under an agreement that requires that they obtain your consent first, usually under the membership or participation rules. If you do not want us to disclose that information to the strategic partner, then you must contact them directly.
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• Credit card companies. Credit card transactions are handled by a third-party financial institution and their vendors, which receive the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.
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• Barnes & Noble Bookstores. To facilitate special orders from certain stores of our affiliate, Barnes & Noble Booksellers Inc., we provide such affiliate with limited access to billing and shipping addresses of our customers. Such affiliate does not have access to credit card information or order history and cannot make changes to customer accounts.
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• Trustworthy Third Parties. From time to time, on limited bases, we share with trustworthy third parties contact information of our registered customers so that such third parties can promote their products and services. You, as a registered customer, can opt out from our disclosure of your information for this purpose at any time by visiting Account and following the instructions under Name, Password, and Communication Preferences.
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• Law Enforcement Investigations. Rangana Store may release Personal Customer Information when we believe, in our good judgment, that such release is reasonably necessary to comply with law, enforce or apply the terms of any of our policies or user agreements, or to protect the rights, property, or safety of Rangana Store, our users, or others.
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3. Communications from Rangana Store
 
As a customer, you may receive the following communications from the Rangana Store:

• Communications related to transaction and account maintenance activities. These communications include without limitation: order confirmations; order update notices; order problem notices; and notices regarding material changes to site policies and account management procedures.
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• Communications containing information about Rangana Store and its partners products and services. We send promotional emails and other outbound communications to Rangana Store customers regarding products and services from Rangana Store, its subsidiaries and trustworthy third parties. Any Rangana Store customer who does not wish to receive such product and service communications can choose to remove his or her contact information from our contact list at any time by going to Account selecting "Name, Password, and Communication Preferences," identifying the "Change My Communication Preferences" section, unchecking the box, and then submitting such changes by selecting the "Save Changes" button on the bottom of the page.
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4. Underage customers

Our products and services are marketed for purchase by adults or with the consent of adults. This is why Rangana Store requires a credit card that has been authorized for use to complete purchases on our site.
 
From time to time, parents and guardians allow their children under the age of 18 to browse our site and to post reviews. Rangana Store highly values these views on the books and other products and services we offer. As such, users of our site have the opportunity in many instances to submit their reviews. Each user also has the option to post his or her email address and other contact information so that other users of our site may contact them directly. However, to protect the privacy of any user of our site who is under the age of 13, we do not permit them to post any contact information. Please see Review Rules (a booklet which can be obtained at the store) for further information.
 

5. Linking to third-party web sites
 
When you click on links and banners on our site that take you to third-party web sites, you will be subject to the third parties' privacy policies. While we support the protection of privacy on the Internet, Rangana Store cannot be responsible for the actions of any third-party web sites. We encourage you to read the posted privacy statement of any and every site you visit, whether you are linking from our site or browsing on your own.
 

6. Changes to Privacy Policy
 
This privacy policy was last changed on April 9, 2003. Rangana Store reserves the right to modify or amend this policy at any time by posting the revised privacy policy on our site. The changes will only affect the information we collect after the effective date of the change to our privacy policy unless we clearly express otherwise.
 

7. Questions or comments
 
If you have any questions regarding our privacy policy, please email us at [email protected]. For all other inquiries, please contact Customer Service.
 
 
 

Security Policy
 
 
1. Protecting your information

The Personal Customer Information you provide -- including your credit card information -- to establish an account with us and to make purchases from us is secured using Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.
 

2. Password security

To further secure your Personal Customer Information, we require you to create a customer password when you establish an account with us. We encourage you to use a password that is not easily guessed (i.e., don't use your name or street name). Keep your password secret; do not share it with anyone. The only way you can place an order with us online is by entering both your registered email address and password.
 
If you forget your password, you can contact Customer Service and they will send you your password. It will be sent to the email address under which your Rangana Store Account is assigned. If you want to change your password or other account information, simply click on Account and go to "Name, Password and Communication Preferences" and follow the instructions for changing passwords.
 

3. Remember to sign out

To further prevent unauthorized access to your account, remember that, after you sign in, you should sign out once you have (i) completed your transaction, (i) completed managing your account, or (iii) decided to step away from your computer. Anyone who accesses your computer after you have signed in but before you have signed out can access your account. This is especially true if you have Express Checkout enabled on your account.
 

4. Safe Shopping Guarantee

Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details.
 
If a credit card or debit card issuer assesses you a fee because of the unauthorized use of your credit card or debit card on our site, Rangana Store will reimburse you for such amount up to $50.00. Please contact our Customer Service for details.
 

5. Alternative customer purchasing options

If you do not feel comfortable sending your credit card information to us over the Internet, you still can shop with us. We welcome you to call us to complete your purchase by phone.
 

6. Changes to security

This security policy was last changed on June 19, 2002. Rangana Store reserves the right to modify or amend this policy at any time by posting the revised security policy on our site. The changes will only affect the information we collect after the effective date of the change to our security policy unless we clearly express otherwise.

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