How do I return an item?
Before returning an item, please read our
Return Policy at the very last page of every products to make sure that your item(s) is
returnable.
Return Requests can be processed by logging into "Your
Account."
Please note that orders in the "Processing" or "Closed"
status may allow a return request, if the item(s) has
not passed the return timeframe.
Results are displayed in the "Status" column and may
take up to 5 business days to update.
To request a return for an item, follow these steps:
-
Log into "Your Account."
-
From "Managing Your
Account," click the "Continue" button for "Order
Status."
-
Click on the Order # to
process a return request.
Please Note: Returns may only be requested on orders
in "Processing" or "Closed" Status.
-
Click on "Return Shipped
Items."
-
Review the item(s)
available for return request and choose "click here to
return this item."
-
Enter a "Reason" for the
Return Request
-
Enter a "Comment" if
necessary.
-
Click the "Return" button
to receive the Return Authorization or additional
information regarding your return request.
Please Note: Click here for
the
Return Policy at the very last page of every products to make sure your return will be
processed correctly and quickly.
�@
|
What is the status of my order?
There is one way to check the status of your order:
Please feel free to fill
out the
customer service inquiry form at the store to send us any
questions to our Customer Assistance Center. We will
make every effort to respond to your inquiry within 24
- 48 hours. �@ |
What do I do if I am having a problem
with my order?
Please check your e-mail first. An order confirmation is
typically sent within 60 minutes of any purchase.
Please feel free to fill out the
customer service inquiry form to send us any
questions to our Customer Assistance Center. We will
make every effort to respond to your inquiry within 24 -
48 hours.
�@
|
Why can't I cancel my order?
Your order has probably gone to the supplier for
shipment. Once this has occurred, we cannot change or
cancel an order.
�@
|
How do I cancel my order?
Cancel Requests can be sent by clicking on "Your
Account" or "Customer Service" in the store.
Orders in the "Processing" Status may allow cancel
request, if item(s) have not shipped.
To request a cancellation of an item, follow these
steps:
-
Log into "Your Account."
-
From "Managing Your
Account," click the "Continue" button for "Order
Status."
-
Click on the Order # to
process a cancellation request.
Please Note: Requests may only be requested on orders
in "Processing" Status.
-
Click on "Cancel Unshipped
Items."
-
Review the item(s)
available for cancel request and choose a "Reason" for
the cancel request by highlighting the appropriate
information from the drop down box.
-
Enter a "Comment" if
necessary.
-
Click the "Continue" button
and review the cancellation request information.
Results of this request may be viewed by logging into
"Your Account."
Results are displayed in the
"Status" column and may take up to 7 business days to
update.
Please Note: Cancellation of item(s) may change or void
discounts currently appearing on your order.
�@
|
Can I shop in the store if I use WebTV?
At this time, our system complexity is such that Web TV
is not supported.
We are in the process of testing compatibility and
developing enhancements to ensure participation of our
Web TV users.
At this time, however, we suggest you try making your
online purchases from another computer.
�@
|
Can I purchase items and have them
shipped to a U.S. territory?
At this time, many items in our store require shipping
by carriers that cannot support delivery outside the
United States. We suggest that our members who live
outside the 50 states send their orders to a family
member with an address in the 50 states.
�@
|
How can I contact Customer Support?
If your inquiry cannot be answered by the information
displayed in these areas, please feel free to fill out
the
customer service inquiry form to send us any
questions to our Customer Assistance Center. We will
make every effort to respond to your inquiry within 24 -
48 hours.
�@
|
