Catalyst Consulting - Continuous Improvement

Since our close collaboration with the Europe Japan Centre in London, we have applied Continuous Improvement strategies in a variety of settings. Our focus is to provide methodology, tools and techniques that are highly effective but are also simple and accessible, ensuring that staff at any level can easily understand and implement them.

CATALYST SERVICES

� Business Process documentation & re-design
� Business Process Improvement
� Customized Methodology development & implementation
� Developing Business Acumen
� Developing Customer Focus
� Strategy Development for Total Quality Management
� Training/Coaching internal Continuous Improvement teams/consultants

CASE STUDIES

Europe Japan Centre (subsidiary of Osaka Gas)

Client Issue:
The company had a mission to bring Japanese management methods to Europe. They had a compelling keynote speaker, who had worked with W. Edwards Deming in Japan, but had no practical way of transferring the concepts into workable solutions for their clients.

Catalyst Solutions:
1. Develop a methodology, �The Cycle of Improvement� as a framework for
    implementing the tools and techniques of Kaizen.
2. Create a suite of highly practical training workshops covering all aspects of
    implementation, including methodology, collaborative working and leadership.

Client Results:
� Enabled the organization to change from a �speaking engagement� provider to a
    full service consulting company.

The Menswear Company

Client Issue:
This manufacturing company was facing rapidly increasing competition from lower wage countries, threatening their profit margins, and ultimately, their existence.

Catalyst Solutions:
1. Implement a Total Quality Management strategy, using the Cycle of
    Improvement methodology.
2. Provide training to staff from shop floor workers through to senior managers
    on Kaizen tools and techniques, team working, team leadership and project
    management.

Client Results:
� Rapid take-up of the methodology led to company wide changes in culture and
    operating practices.
� Dramatic and on-going improvements that enabled them to compete and
    succeed.

Trimac Transportation

Client Issue:
The company needed to immediately deliver real business benefits from its newly implemented Y2K compliant systems amidst widespread resistance to usage and a lack of commercial acumen among managers.

Catalyst Solutions:
1. Transform systems implementers and business people into Business Unit
     Change Leaders skilled in Change Management and Business Process
     Improvement.
2. Deliver a customized methodology to enable them to work with branches,
     increasing business and financial acumen, and embedding continuous
     improvement into everyday work.

Client Results:
� Achieved increased profitability of four million dollars in the first year, with more
    savings still being identified.

Continuous Improvement