| Your company's reputation starts with your answering system. Have you called your company lately? Are you content with your answering system or receptionist? How about your customer service reps? Are they pleasant, knowledgeable and helpful? Are your salespeople producing what they should? How many estimates do you do in a week? How many turn into jobs? Does paper and ink get ordered so jobs are produced in a timely fashion? Are jobs invoiced at completion or a week later? Are prior jobs and artwork easy to find? Do your clients pay in a timely fashion? Do you need help with collections? Are you able to pay your vendors on time? What is your profit margin? These are all questions that will be addressed in my report. |
