frequently and returned. If a customer needs a quote, get back to them within 24 hours. If the quote will take longer, let them know up front it may be 2 to 3 days. Even if you have an excellent price on an estimate, it may be lost because you delayed. Price is important, BUT I have found customer service is more important. I have gotten many jobs, just based on response time, even though my prices were slightly higher. If I couldn't produce their particular project, I would recommend someone who could. Being helpful always brought more business. And a friendly, professional voice is always more desireable than a machine.
Do you go out of your way to meet customer deadlines? All things are possible, they may just take a little more effort or imagination to produce. If you know you can't get a customer what they need when they need it. . .tell them. Don't make a promise you can't keep. Keeping your customers happy should be your #1 priority. |
