Workplace Learning

"Neo, sooner or later you're going to realize just as I did that there's a difference between knowing the path and walking the path." Morpheus, The Matrix

The follow organizations provided in-house or contract training: Design Group, Fairmont Hotels, UBC, and Delta Hotels

Design Group Staffing Inc

Achieving Operation Excellence Training Program is a five day Boot Camp for Recruiters, Business Development people and Account Managers for Design Group (DG), Placement Group and PeopleBank.

	Vertical Overview - organizational structure, strategic plan, VP roles
	Inside DG -industry statistics, various legislations, employee programs
	Client Prospecting - Sales themes, techniques, overcoming the hurdles
	Candidate Prospecting - sourcing, direct recruiting, types of candidates
	Interviewing for Results - rapport, open ended questions, , coaching
	Taking Complete Job Orders - call, meeting the client, follow-up
	Reference Checking - regulations, rapport, discuss the candidate
	Matching - using database and interview to find candidate for client
	Presenting and Preparing for Success - presenting to the Candidate/Client and preparing them for the interview.
	Closing the Deal - final qualifying, responding to candidate and client concerns. Three month follow-up plan to ensure successful placement
	Performance Measurement Reports and DG forms

Fairmont Hotels & Resorts

Fairmont Fundamentals (management training program) replaced Leadership 2000. A few courses of the new program are mandatory and I have taken the following:

Leadership 2000 (supervisory training program) –

	Module 1 & 2 Service Leadership
	Module 3 Leadership Development
	Module 4 & 6 Selecting The Best Empowerment
	Module 5 & 7 Coaching
	Module 8 & 9 Leading Your Team Through Change & Transition
	Module 10 & 11 Managing Stress & Intro of Willow Stream Spa
	Module 12 REACH (annual goal setting & performance review)
	Other Employee Relations & Collective Agreement (3 day course)

In addition we have a series of learning opportunities under the “Roadmap” title (see above for certificate) for those who have completed the basic managerial or supervisory courses. – see certificate.

Manpower Inc

Quality Assurance Training - seven module program covering topics such as customer service, telephones skills, dealing with irate customers

Service Representative Training - Included selling and marketing skills, administration of Branch office, documentation and tracking of information.

The University of British Columbia

Managerial and other skills training (MOST)- Cecil Green Certificate

“the Cecil Green Program focus on the skills involved in supervising and managing people. The emphasis is on a changing style of management which centers on leadership rather that authority.”

	SuperHost Training
	Central Agencies - Purchasing
	Central Agencies : Financials Services Part 1 and 2
	Conflict Resolution and Introduction to Win/Win
	Conflict Resolution for Managers: Resolving Employee Conflict
	Employee Relations level 1 &2
	Performance Review and Planning
	Selection Interviewing: ensuring equity
	Valuing & Working with Cultural Diversity
	Valuing & Welcoming Diversity
	Introduction to Health, Safety & Environmental Issues
	Managing Change - Part One -Organizations in Transition and Part Two - Change at the Personal Level
	Offering Distinctive Customer Service
	Professional Ethics
	Risk taking, nothing ventured nothing gained
	Process improvement

Delta Hotels

Supervisory training program

Train the Trainer (Job instructional techniques)

Military Training - Please refer to Canadian Forces section under "Volunteer"

Last modified: Thursday August 30, 2007.

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