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"I have been able to satisfy a certain principle, which was that I didn't want to work for pay, but I wanted to be paid for my work.""  Leonard Cohen

 This page includes my Resume and Work performance evaluations  

Resume

Personal characteristics

 aptitude for learning quickly, require limited direction and have excellent problem solving skills

 simultaneously manage several projects with strict deadlines

 provide exceptional customer service showing tact and diplomacy

 challenges are opportunities to learn and I love a challenge  

 Human Resources/Trainer

 interviewing, coaching, hiring, training and supervising experience in various industries

ability to match applicant’s experience with client’s requirements for both temporary and permanent job placement

 working knowledge of regulations (e.g. Employment Standards Act)

 trainer for software applications, new employee orientation, customer service skills; food services and public speaking

 Administration

 established risk management and insurance procedures for a hotel

 created contracts, marketing and business plans following applicable legislations (Privacy Act)

 logistics, planning of and project management for conferences, forums, meetings and educational training seminars

quick to master new processes and procedures

 created donor recognition programs

 Communications and Marketing

skilled at writing general correspondence, Tenders, Request for Proposals, Service Contracts, software training manuals, Research reports, Strategic and Marketing plans

ability to market and promote the business, cause or event either through written publications or by working with the media

able to develop rapport with people and effectively sell or fundraise

 Past chair of the Alzheimer’s Society of BC, Victoria Branch

 Technology and Software

software training and support for a large hotel and university department

 advanced software knowledge of Microsoft Office and Acrobat

technical tester, documentation writer and trainer for major application conversions ( MacMillan Bloedel  & Vancouver General Hospital )

extensive experience with industry specific software applications, eg: hotels, educational institutions, Human Resources and staffing, sales and accounting.

ability to quickly master new software

Financial management

accounts payables and receivables, and some payroll and bank reconciliations

strength is in seeing the big picture and completing budget forecasts, variance reports and compilation of financial reports

annually created the Five Year Capital plan ($17m) and tracked the resulting capital projects (for a large hotel).

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Work Experience

  Year

      Position

    Company

2006 – 2007

Recruiter, Business Development and Account Manager

Placement Group, a division of Design Group Staffing Inc (Staffing Agency)

 

 

 

1999 – 2006

Administrative Assistant, Hotel Operations

The Fairmont Empress

 

(Relief in Human Resources, Housekeeping & Guest Services)

 

 

 

 

1997 to 1999

Customer Service trainer, Administrative support, Applications trainer

Whitelaw Consulting and Research Inc - Research & Report Writing (Risk Management)/ Customer Service trainer/Administrative support.

 

 

Elwood & Associate - Applications trainer (MS Office), Technical writer and training content tester - Major projects – MacMillan Bloedel and Vancouver General Hospital

 

 

 

1995 to 1997

Human Resources Generalist/Recruiter/Trainer

Manpower Inc. (Staffing Agency)

 

 

 

1991 to 1995

Business Analyst/Systems Support/Software Trainer - Advancement Services

University of British Columbia , External Affairs

 

Administration Coordinator/Software Trainer – Special Events, Donor Recognition and Communications

 

 

Education 

Please click to jump to the Education page

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Work Performance evaluations

The following is links to evaluations and references

Placement Group - 2007
The Fairmont Empress - 2003 - Page 2
The Fairmont Empress - 2003 - Page 3
The Fairmont Empress - 2003 - Page 4
The Fairmont Empress - 2003 - Page 5
My Ethical stand
ManPower Inc. - 1997
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Last modified: Thursday August 30, 2007.
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