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7910 IP Phone
The Cisco IP Phone 7910 Series telephone is a full-feature telephone
that provides voice communication over an IP network. The Cisco 7910 IP
Phone provides 9 2x24 character LCD display. The display provides features
such as date and time, calling party name, calling party number, and
digits dialed, as well as call state indicators, a settings menu, and
other information.
The Cisco IP Phone 7910G plugs into a standard RJ-45 Ethernet
connection. An additional feature of the Cisco 7910G+SW is the Cisco
two-port switch with 10/100BASE-T interface. This provides single RJ-45
connection at the desktop for the phone and an additional LAN device such
as a PC.
The footstand of the Cisco 7910 is adjustable from flat to 60 degrees
to provide optimum viewing of the display and comfortable use of all
buttons and keys.
Cisco 7910 IP Phone
Where to deploy the Cisco 7910 IP Phone
The Cisco 7910G and 7910G+SW are basic telephones designed primarily
for common-use areas—such as lobbies, break rooms, and hallways—that
do not require specialized features.
7940 IP Phone
The Cisco IP Phone 7940G is multi-protocol enabled' supporting Session
Initiated Protocol (SIP), Media Gateway Control Protocol (MGCP), as well
as Cisco's CallManager Skinny Client Control Protocol (SCCP).
The Cisco IP Phone 7940G also has four dynamic soft keys that guide
users through call features and functions. Built-in headset port and
integrated Ethernet Switch are standard with the Cisco IP Phone 7940G.
Also includes audio controls for full duplex speakerphone, handset and
headset. The Cisco IP Phone 7940G also features a large, pixel-based LCD
display. The display provides features such as date and time, calling
party name, calling party number, and digits dialed.
The internal Cisco two-port Ethernet switch allows for a direct
connection to a 10/100BASE-T Ethernet network via an RJ-45 interface with
single LAN connectivity for both the phone and a co-located PC. The system
administrator can designate separate virtual LANs (VLANs) (802.1Q) for the
PC and Cisco IP Phones providing improved security and reliability of
voice and data traffic.
The footstand of the Cisco 7940G is adjustable from flat to 60 degrees
to provide optimum display viewing and comfortable use of all buttons and
keys. The footstand is keyed to match standard wall jack configurations
for wall mounting.
The Cisco IP Phone 7940G can also receive power down the LAN from any
of the Cisco inline power-capable blades and boxes.
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Cisco 7960 IP Phone
Where to deploy the Cisco 7940 IP Phone
The Cisco IP Phone 7940G, addresses the communication needs of a
transaction type worker. It provides two programmable line and feature
keys, plus a high quality speakerphone.
7960 IP Phone
The Cisco IP Phone 7960G is `multi-protocol enabled' supporting Session
Initiated Protocol (SIP), Media Gateway Control Protocol (MGCP), as well
as Cisco's CallManager Skinny Client Control Protocol (SCCP).
The Cisco IP Phone 7960G offers four dynamic soft keys that guide a
user through call features and functions. Built-in headset port and
integrated Ethernet Switch are standard with the Cisco IP Phone 7960G.
Also includes audio controls for full duplex speakerphone, handset and
headset. The Cisco IP Phone 7960G also features a large, pixel-based LCD
display. The display provides features such as date and time, calling
party name, calling party number.
The internal Cisco two-port
Ethernet switch allows for a direct connection to a 10/100BASE-T Ethernet
network via an RJ-45 interface with single LAN connectivity for both the
phone and a co-located PC.
The footstand of the Cisco 7960G is adjustable from flat to 60 degrees
to provide optimum display viewing and comfortable use of all buttons and
keys. The footstand is keyed to match standard wall jack configurations
for wall mounting.
The Cisco IP Phone 7960G can also receive power down the LAN from any
of the Cisco inline power-capable blades and boxes.
Cisco 7960 IP Phone
Where to deploy the Cisco 7960G IP Phone
The Cisco 7960GIP Phones are perfect for managers and
executives, providing six programmable line and feature buttons, and a
high quality speakerphone.
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Placing a Call
You can
place a call with the telephone in any of the following ways:
Lift the handset and dial the number.
Press the Line button and dial the number.
Press Speaker and dial the number. If someone answers, pick up the
handset to talk to them.
To use speed dial, press one of the speed
buttons.
Answering a Call
You can answer
calls coming to your direct telephone extension or to others in your
group.
To answer a call coming to you directly, simply lift the handset. To
answer calls coming to other telephone extensions, you must use Call
Pickup.
You cannot answer a call using the Speaker button. The speaker only
transmits audio from the party calling you; there is no microphone to
transmit your voice to the calling party.
Ending a
Call
You can end a call in any of these ways:
If using the handset, hang up the handset.
If using the speaker, press Speaker.
Press the line button.
Muting a
Call
While on a call, you can mute the handset, preventing the
party you are speaking to from hearing what you or someone else in the
room is saying. When using the speaker, your call is automatically muted
if the handset is in the cradle.
To mute a call, press Mute.
To disengage mute, press Mute again.
Placing a
Call on Hold
While in a call, you can place the call on hold,
so that the caller cannot hear you and you cannot hear the caller. The
caller will hear a beeping tone or music, so do not use hold while on a
conference call.
To place a call on hold, press the Hold button.
To return to the call, press the Hold button again.
Transferring a Call
To transfer a call to
another phone:
Step 1. During a call, press the Transfer button. This
places the call on hold.
Step 2. Dial the number to which you want to
transfer the call.
Step 3. When the party answers, announce the call
and press Transfer.
Step 4. Hang up if the party accepts the
call.
Step 5. Press Hold to return to the original call if the party
refuses or does not answer the call.
Note You can also transfer a call by
pressing Transfer when the phone begins to ring. In this case, the caller
is transferred to the other phone without being announced, and you cannot
return to this call.
Redialing the Last Number Dialed
To redial the most
recently dialed number, lift the handset and press the redial button.
Note:
Redial is an optional feature configured by your system administrator.
Although your phone supports this feature by default, your system
administrator might have removed this feature from your phone.
Parking a Call
You can store or
"park" a call at a specified number and then use any other phone (for
example, a phone in someone else's office or in a conference room) to
retrieve the call.
Note: Call Park is an
optional feature configured by your system administrator; your phone does
not support this feature by default. Call Park is only available if your
system administrator configured your phone to support
it.
Step 1. During an active call, press the park
button.The display shows the number to which the call is parked.
Step
2. Make a note of the Call Park number and then hang up. The call is now
parked at that number, allowing you to retrieve it from another phone.
Note
You have a reasonable but limited amount of time to retrieve the parked
call before it disconnects.
Step 3. To retrieve the parked
call from any phone in the Cisco CallManager system, dial the Call Park
number at which the call was parked.
Making Conference Calls
Conference calls allow you
to have multiple callers participating in the same telephone call.
The
ability to make conference calls with your telephone is an optional
feature. Your phone supports some of these features by default. However,
the specific features available to you depend on how your system
administrator configured your phone to support them.
These sections
describe how to make conference calls with the phone:
1. Placing a Conference Call
Step 1. During a call, press
the conf button.
This automatically opens a new line and
places the other party on hold.
Step 2. Place a call to another
party.
Step 3. When the call connects, press conf again to add this
party to the conference call.
Note: Once the conference
call initiator disconnects, no new parties can be add; and avoid putting a
conference call on hold. When you put a call on hold, a beeping tone
automatically generates every few seconds, or music is played (depending
on how your administrator has configured the system).
To
transfer a conference call to another telephone, press the Transfer
button. Dial the number to which you want to transfer the call and then
press Transfer again. All parties are transferred.
2. Establishing Meet-Me Conference Calls
A Meet-Me conference
allows other callers to dial into the conference call. The ability to make
Meet-Me conference calls with your telephone is an optional feature. Your
phone does not support this feature by default. It requires a special
conference number, and it is only available if your system administrator
configured your phone to support it.
To establish a Meet-Me conference
call:
Step 1. Press the Line button.
Step 2. Press the Meet-Me
button.
Step 3. Dial the Meet-Me conference number.
Step 4. Follow
the voice instructions to establish the Meet-Me conference.
You can also join Meet-Me conference calls established by other
people. To join a Meet-Me conference, dial the Meet-Me conference number
provided by the Meet-Me conference initiator. Do not press the Meet-Me
button to simply join a call. You are connected to the conference once the
conference initiator has dialed in and established the conference.
Using Call Pickup
Call pickup allows you to answer
a call that comes in on a telephone extension other than your own. When
you hear an incoming call ringing on another phone, you can redirect the
call to your phone by using the call pickup feature.
There are two
types of call pickup available on Cisco IP Phones:
1. Call
Pickup—For picking up incoming calls within your own group.
The appropriate call pickup group number is dialed automatically when you
choose this feature. See the "Picking Up Calls in Your Group" section.
2. Group Call Pickup—For picking up incoming
calls within your own group or in other groups. You must dial the
appropriate call pickup group number when using this feature. See the
"Picking Up Calls Outside of Your Group" section.
Note: Call Pickup and Group Call Pickup are optional features
configured by your system administrator; your phone does not support these
features by default. They are only available if your system administrator
has configured your phone to support them.
Using Call Forwarding
The Cisco IP Phone 7910
Series telephone includes call forwarding, which allows you to redirect
calls made to your telephone to another phone. This is useful if you know
you will be away from your desk for several days, for example, on a
business trip or a vacation.
Call Forwarding is an optional feature
configured by your system administrator. Although your phone supports this
feature by default, your system administrator might have removed this
feature from your phone.
These sections describe how you can set up
call forwarding:
1. Forwarding All Calls
Use this
procedure to forward all incoming calls to another number.
Step 1.
Press the forward button.(You should hear two beeps. )
Step 2. Enter
the number to which you want to forward all your calls.( Be sure to enter
the number exactly as you would if you were to call that number. For
example, enter an access code such as "9" or the area code, if necessary.
The LCD displays a message with the number to which your calls are being
forwarded).
Step 3 To cancel forwarding of all calls, press the forward
button. You should hear a beep and the LCD should only show your
extension, indicating that call forwarding is not active.
2. Forwarding All Calls When Not at Your Phone
If you are not
at the location of your phone, you can use a computer to configure your
phone to forward calls. Use this procedure to forward incoming calls to
another number from a remote computer.
Step 1. Using a web browser on
your desktop computer, log in to the Cisco CallManager User Options
page.(See your system administrator for details).
Step 2. Select your
phone from the Select a Device to Configure drop-down list box.
Step 3.
Click "Forward all calls to a different number" from the list of available
configuration options.
Step 4. Select the check box next to the line
you want to forward.
Note: When you want to cancel call
forwarding, repeat this procedure but clear this check box.
Step 5. Type the number to which you want to forward all
incoming calls. (Be sure to enter the number exactly as you would if you
were to call that number from the Cisco IP Phone 7910 Series telephone.
For example, enter an access code such as "9" or the area code, if
necessary).
Checking for Missed Calls/ Received Calls/ Placed
Calls
Press the directories button.
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Navigating on your Cisco IP Phone is easy.
You use the Navigation button, the softkeys, and the key pad to make your
selections:
Softkeys correspond to the option tabs displayed along the bottom of
your LCD screen. Softkeys change depending on the status of your phone.
For example, you can see one set of softkey options when you pick up the
handset, and another set when the phone is not in use.
The >> softkey allows you to
re-position your cursor. The << softkey allows you to delete a
character or digit in an entry. Press the <<
softkey or the Delete softkey if you make a
mistake or need to edit an entry. The Delete
softkey allows you to edit a character or digit—it does not delete the
entire entry. You can choose menu items on your Cisco IP Phone in more
than one way:
Using the Navigation button—Press the
Navigation button (this is the button with the
up and down arrows) to select (or highlight) a menu item. Then press the
Select softkey.
Using an Item Number—You can press the number key on your phone's key
pad that corresponds to the item number displayed on the LCD screen. Use
this method to select any menu item that has an item number to the left of
it.
To enter any letter on your LCD screen, use a corresponding number
key. Press the key one or more times to display a particular letter. For
example, press the 2 key one time for "a," twice quickly for "b," and
three times quickly for "c." After you pause, the cursor automatically
advances to allow you to enter the next letter. Press the << softkey
if you make a mistake.
Using the Feature Buttons
Your Cisco IP Phone has
five feature buttons:
1. Services button—Displays services on your phone's
LCD screen. These are services to which you have already subscribed using
the Cisco CallManager User Options web pages. Your system administrator
determines the services that are available to you. For more information,
see the "Establishing Cisco IP Phone Services" section.
2.
Messages button—Provides access to your voice mail message
system. For more information, see the "Using Voice Mail" section.
3. Settings button—Displays network settings on your
phone's LCD screen, plus options for adjusting your phone's ringer sound
and LCD screen contrast.
4. Directories
button—Displays various directories on your phone's LCD screen, including
missed, received, and placed calls. You can use each of these directories
to locate phone numbers and you can dial those numbers from the
directories. For more information, see the "Viewing and Dialing from the
Phone Logs" section and the "Searching and Dialing from the Phone
Directory" section.
5. ? button—Displays helpful
information about buttons and features.
For help with:
A specific button or softkey—Press the ?
button once, then press the button or softkey to display information about
that button or key.
A specific feature—First
press the Directories, Settings, or Services buttons to display a list of
available features. Use the Navigation button to scroll through the list
and select a feature. Press the ? button twice quickly to display
information about the selected feature.
The ? button
feature itself—Press the ? button twice quickly (without
first selecting a feature). This brings up help about using the ? button.
Viewing network statistics about a call you are actively
on—Press the ? button twice quickly during the call.
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Before a Cisco IP Phone can be used, it must
be added to the Cisco CallManager using Cisco CallManager Administration.
For the phone to work, you need to configure the phone keypad and the
lines.
There are two ways of adding IP Phones to the telephone directory
network: auto-registration or without auto-registration.
Method
1
Auto-registration allows you
to automatically add Cisco IP Phones to Cisco CallManager Administration
simply by plugging them into a Cisco CallManager network.
Auto-registration automatically assigns a directory number (selected from
a range of numbers) to the telephone.
By default, auto-registration is turned off. When Cisco CallManager
Administration is configured, you can turn on auto-registration by
specifying a range of numbers from which auto-registration can choose
directory numbers. Then, when new phones are added, they are automatically
assigned the next available directory number. If a phone is moved to a new
location, its phone number does not change.
Turning on Auto-Registration:
Step 1. Open Cisco CallManager Administration.
Step 2. Click
Configuration.
Step 3. In the
Auto-Registration area, click Configure. Type
the start and end directory numbers (provided by your telephone company).
Step 4. Click Update. (The range of
directory numbers auto-registration can use is configured, and
auto-registration is enabled. When a new phone is added to the system, its
directory number is automatically assigned by auto-registration).
Method 2
Turning
auto-registration off prevents unauthorized
devices from registering with and gaining access to the Cisco
CallManager.
Turning off Auto-Registration:
Step 1. Open Cisco CallManager Administration.
Step 2. Click
Configuration.
Step 3. In the
Auto-Registration area, click Configure. ( Type
the same directory number in both the start number and end number boxes.
For example, type 1000 as the start number, and 1000 as the end
number).
Step 4. Click Update.(
Auto-registration is turned off. New phones added to the system must be
manually configured in Cisco CallManager Administration).
Adding a Cisco IP Phone (WITH AUTO-REGISTRATION):
Prequisite:
Auto-registration must be
turned on, and the phones must be plugged in. Have a list of the Media
Access Control (MAC) addresses for each phone that is auto registered, and
the location or user name for each phone.
Steps:
Step 1. Open Cisco
CallManager Administration.
Step 2. Click
Configuration.
Step 3. Click
Cisco IP Phone.
Step 4. In the Phone List,
click the first phone that auto-registered.
Note: Because
auto-registration was turned on before you connected the phones, each
phone already has one line assigned.
• Go to step 5 if
you want to add display information to line 1 (such as the user
name).
• Go to step 9 if you want to add additional lines.
• If the
current line appearance is acceptable, skip to Step 15. You can always add
more lines later.
Step 5. Adding display information for Line 1:
In the Line Numbers area, click the underlined number 1 in the first
column.
Step 6. In the Display box, type the display information you
want the user to see, such as their name.
Step 7. Click
Update.
Step 8. Click
Continue.
Step 9. Adding additional
lines: In the Line Numbers area, click New.
Step 10. Type the directory number for the phone. (the telephone
number or internal extension assigned to a Cisco IP Phone)
Step 11.
Click Continue.
Step 12. Select the line
number to which you want the directory number assigned, and type the
display information you want the caller to see.
Step 13. Click
Insert.
Step 14. Click
Continue.
Step 15. Next, you can change the
keypad template that was assigned to the phone during auto-registration.
In the Keypad Template area, click New. If the
default template is acceptable, skip to Step 17.
Step 16. Select a
template and click Update.
Step 17. Click
Continue .
Step 18. Next, you can assign a
user to the phone. In the Device information area, click the underlined
link to Assign User.
Step 19. In the User Information area, click
New to add a new user, or click
Configure to update an existing user.
->Complete the fields. To associate the user with the phone, select the
directory number for the phone in the internal extension box for that
User.
Step 20. Click Insert.-> The user
information for this phone is added or updated, and the user is associated
with the phone. You can assign optional features such as speed dial and
call forward now or at a later time.
Step 21. Reset the phone.(see
Resetting a Cisco IP Phone)
Step 22. Repeat Steps 3
through 21 for each phone that auto-registered.
Step 23. Continue with
adding a phone.
Adding a Cisco IP Phone using Device Wizard (WITHOUT
AUTO-REGISTRATION):
Step 1. Open Cisco CallManager
Administration.
Step 2. Click
Configuration.
Step 3. Click
Device Wizard.
Step 4. In the Device Type
box, select the phone model you are adding.
Step 5. Click
Next.
Step 6. In the Device Name box, type
the phone's MAC address. The MAC address is a 12-character number on a
thin decal located on the bottom of the phone, usually under the handset.
When typing the MAC address, do not use spaces or dashes. If the MAC
address is preceded by an "SS" on the label, do not include the "SS". If
the phone is powered on, you can press ** and the MAC address is shown on
the second line of the display.
Step 7. In the Description box, type a
description for the phone, such as the name of the owner or its
location.
Step 8. Click Next.
Step 9. In
the Device Pool box, select the device pool to which you want this phone
assigned. You can select the default device pool, or you can add a device
pool by clicking Create.
Step 10. Click
Next.
Step 11. In the Location box, select
the location where the phone is installed. You can select the default
location, hub, or a remote location that you have created.
Step 12.
Click Next.
Step 13. The default Load ID is
supplied for you.
Step 14. Click
Next.
Step 15. In the Keypad Template box,
select the template you want the phone to use. A default is provided.
Step 16. Click Next.
Step 17.. In the
Directory Number box for Line 1, type the directory number for the phone
(the telephone number or internal extension assigned to a Cisco IP Phone,
for example, 1001).
Step 18. In the Line 1 Display box, type the
display information you want the caller to see.
Step 19. Complete the
directory numbers and display information for additional lines, as
necessary.
Step 20. Click Next.
Step 21.
This is an optional step. In the Value boxes, type the speed dial numbers
for the phone. Be sure to include any access numbers, such as 9 or 91
before the number.
Step 22. Click
Next.
Step 23. In the User Name box, select
the name of the user, if applicable. You can add a user by clicking
Create.
Step 24. Click
Next.
Step 25. Verify that the Device Name
and Type are correct.
Step 26. Click
Finish.
Step 27. Reset the phone.(see
Resetting a Cisco IP Phone below)
Step 28. Repeat
Steps 4 through 26 for each phone.
Step 29. Continue with adding a
phone.
Link
Cisco
IP Phone Administration Guide for Cisco CallManager
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Restarting Cisco IP Phones
Method 1
At the Cisco IP Phone, while on-hook, press
* * # * *.
Result: **# causes the phone to
enter configuration mode, then ** aborts configuration mode without making
changes, and causes the phone to reset.
Method 2
Step 1. Open Cisco CallManager
Administration.
Step 2. Click
Configure.
Step 3. Click Cisco IP
Phone.
S tep 4. In the Phone List, click the phone you
want to reset.
Step 5. In the Device Information area, click
Reset.
Step 6. Click
Continue to reset the phone, or Go
Back to cancel the reset request.
Note : If you clicked Continue, the
phone is reset. If you clicked Go Back, the phone is not reset.
Method 3
Either power cycle a Cisco IP Phone or unplug and
reattach the network connector for the phone.
Resetting Cisco IP Phones to Factory Defaults
This is how to reset a 7960 and 7940 IP phone back to factory defaults.
Step 1. Go to the main Date/Time screen.
Step 2. Press
* * # to unlock Network Config on the phone.
Step 3.
Press Settings.
Step 4. Press "3" on
the keypad (or scroll down) for Network Configuration.
Step 5. Network Config lock symbol should be unlocked; if not, exit to
main screen and press * * # again.
Step 6. Press
"33" on the keypad (or scroll down) for Erase
Configuration.
Step 7. Press softkey Yes.
Step 8. Press softkey Save.
The phone should should now be reset.
What is the difference between restarting and resetting a
phone?
A restart only re-registers the phone with the Cisco CallManager
whereas a reset does a complete reinitialisation of the phone. In
the case of a reset, the phone will fetch its configuration file again
from the TFTP path which will not happen if you restart the phone. Using
the sequence **#** will also make the phone fetch its configuration file
from the TFTP path.
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