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Manager
Global Application Support
2001 - 2005

This job was created in order to consolidate support for Seagate's online customer applications. Researched and recommended Seagate's strategy for customer application support. Team developed support policies and procedures, measurement and CLCA standards, and online, real time support metrics. Team migrated over 60 applications from development to this support team, saving 5,000 man hours for support and reducing the number of support calls by 32%.

Competencies:
Personnel management and leadership, budget planning, program development, strategic planning and innovation

People Managed:
5 direct reports, 25 to 40 indirect (depending on the scope of projects being worked)

Budget Managed:
$850,000 including labor, infrastructure, equipment, travel, education

Reason For Leaving:
Currently working in this position.

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Joe Pearson
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Manager Global Application Support 2001 - 2005 This job was created in order to consolidate support for Seagate's online customer applications. Researched and recommended Seagate's strategy for customer application support. Team developed support policies and procedures, measurement and CLCA standards, and online, real time support metrics. Team migrated over 60 applications from development to this support team, saving 5,000 man hours for support and reducing the number of support calls by 32%. Competencies: Personnel management and leadership, budget planning, program development, strategic planning and innovation People Managed: 5 direct reports, 25 to 40 indirect (depending on the scope of projects being worked) Budget Managed: $850,000 including labor, infrastructure, equipment, travel, education Reason For Leaving: Currently working in this position.