1. When the contract comes into existence
To secure a
booking the GO requires a completed booking form and the necessary
deposit and full payment for travel within 60 days. A booking is
accepted and becomes definite only from the date when the GO has
confirmed acceptance in writing and issued a confirmation invoice.
It is a point that a contract between the GO and the client comes
into existence. Before your booking is confirmed and a contract
comes into force, the GO reserves the right to increase or decrease
brochure prices.
2. When your Payment should be done
The full payment of
the trip must be paid to the GO not later than 60 days before
departure. In case of non-payment of the balance by the due date the
GO reserves the right to cancel your booking and cancellation
charges will apply.
3. Transferring of Bookings
If a client is unable to
travel, in certain circumstances which the GO considers reasonable,
the booking may be transferred to another suitable person, however
the tour arrangements must remain the same and will only be allowed
if all suppliers eg. Airlines etc. agree to accept the name change.
If a transfer is allowed an administration charge of 100$ per person
if the GO is advised up to 60days before the departure or 200$ per
person if less than 30days before departure, will be made plus any
extra charges levied by suppliers.
4. If you Cancel your Booking
Should the client wish to
cancel cancellation charges will be imposed. These are calculated
from the day written notification is received by the GO as a
percentage of the total tour price, including surcharges, as shown
below:
a) 60 days and more days before the departure – retention
of deposit (except the trips of July 50 days)
b) 40-21 days
before departure – 40%
c) 20-15 days before departure – 70%
d)
less than 14 days - 90%
5. Force majeure
The GO will not pay compensation if
forced to cancel or change your tour because of war, threat war,
riot, civil strife, industrial dispute, terrorist activity, natural
and nuclear disaster, fire or adverse weather conditions, epidemics
or health risks, technical or maintenance problems with transport,
closed or congested airports, changes imposed by re-scheduling or
cancellation of flights by airlines or main charterer, the
alteration of airlines or aircraft types, or other similar events
beyond the control of the GO.
The GO is not liable for any
penalty charges associated with “ supersaver’ type connecting rail
and air fares, in the event of a change to a tour departure time,
date or airport.
6. If you have a Complaint
Should the client have a
complaint about any of the tour arrangements, the client must tell
both the relevant supplier and the GO’s representative at the time.
It’s only if the GO and relevant supplier know about problems
that there will be the opportunity to put things right. Failure to
complain on the spot will result in the client’s ability to claim
compensation from the GO being extinguished or least reduced. If the
client has a dispute with GO which the client is unable to resolve,
the client may address to the International Court.
7. Responsibility of Gobiin Ogloo
Clients bookings are
accepted on the understanding that the client appreciates the
possible dangers inherent in adventure travel and they undertake the
tours, treks or expeditions featured in our program at their own
risk.
a) Where the client does not suffer personal injury, the GO
accepts liability should any part of the tour
arrangements booked
with the GO not be supplied as described in the program. In such
case, the GO will pay
reasonable compensation if the clients
enjoyment of the tour arrangements has been adveresely affected
but
will pay no compensation if there has been no fault on the
part of the
GO or its suppliers and the reason for the failure in
the tour arrangements was the client’s fault, the actions
of
someone unconnected with the tour arrangements or could not have
been foreseen or avoided by the GO or its
suppliers even if all
due care had been exercised.
b) Where the client suffers death or
personal injury as a result of an activity forming part of the tour
arrangements booked with GO, GO accepts responsibility unless there
has been no fault on GO’s part or its suppliers and the cause was
the clients fault, the action of someone unconnected with the tour
arrangements or one which neither GO nor it’s suppliers could have
anticipated or avoided even with exercise of due care.
c) The GO’s acceptance of liability in clauses 7a and 7b above is
subject to assignment by the client to GO of the clients rights
against any agent, supplier or subcontractor of GO which is in any
way responsible for the unsatisfactory holiday arrangements or the
clients death or personal
injury
