Issue 26 (Vol. 13 No. 2), December 2003
Special Issue: Quality Management: Learning from Failures
Edited by Carlos Noronha and Su Mi Park Dahlgaard
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Editorial
Noronha, C. & Park Dahlgaard, S.M.
pp. 137-138
En route to excellence: An empirical study of TQM application and maturity in average organizations
Ahmed, A.M. & Zairi, M.
pp. 139-157
So what is so different about TQM?
Swaffin-Smith, C. & Barnes, R.
pp. 159-170
ISO9001:2000 training programmes: Barrier to success
Yusof Ismail, M. & Farag Saleh, M.
pp. 171-190
Violation of basic assumptions: Organizational culture based approach for analyzing and improving total quality management implementation programs
Kujala, J. & Lilrank, P.
pp.191-202
Sustaining process innovation in a quality environment
Ramis-Pujol, J.
pp. 203-218
Identifying and understanding failures and barriers against TQM implementation: A case of self-assessment using the EFQM Excellence Model
Wong, C.Y. & Dahlgaard, J.J.
pp. 219-233
Exploring the interface between sustainability and business excellence: A case study of Siemens' Top+ program
Zhao, F.
pp. 235-246
Death on the highway: Quality problems at Ford and Firestone
Salsbury, J. & Davis, M.M.
pp. 247-264
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