| ISO9000:2000 TRAINING PROGRAMMES: BARRIER TO SUCCESS Md. Yusof Ismail & Mofta Farag Saleh Issue 26 (Vol. 13, No. 2), December 2003, pp. 171-190 With more Malaysian industrial companies upgrading from previous standards to the ISO9001:2000 standards, employee readiness is an important component for successful implementation. The Implementation Team tasked with implementation and maintenance of the standards is given training to facilitate the required transformation. Using Kirkpatrick�s Model this Study evaluates these training programs within 27 Malaysian Industrial firms and its influence on the success or failure of quality standards implementation. The findings show that while Reaction, Knowledge and Attitudes of the Team were effectively addressed, lack of training skills was largely neglected which may create barriers for successful maintenance of the quality standards. |