| WORLDWIDE COMPARISON OF 27 NATIONAL QUALITY AWARDS KAY C. TAN & HSIEN H. KHOO Issue 25 (Vol. 13 No. 1) pp. 55-73 This article reports a worldwide comparison of 27 national quality awards based on the differences and similarities found within each award�s criteria and scoring system. A comparative framework consisting of the following 10 main items was designed to represent the 27 awards: 1) Leadership; 2) Strategies, Policies, and Plans; 3) Customer Focus and Satisfaction/Results; 4) People Focus and Results; 5) Information; 6) Processes; 7) Resources; 8) Suppliers/Partners and Results; 9) Society and Environment; and 10) Overall Results. The comparison sheds light on national worldwide trends in the recognition of total quality and business excellence. |