With years of experience in providing training and development services to individuals and organisations, we are in a unique position to offer FREE consultancy, or a customised personal service. If we cannot help, then we can refer you to affiliated organisations with the relevant expertise.  We will help you in identifying individual professional and cultural needs, and provide you guidance and support through the confusing maze of available management training, personal development packages and self enhancement opportunities.

Please contact Syed Consultants for more information on
Customised workshops or Training opportunities at work or at home

ISO 9000:2000

What's in it for me?

IF YOU ARE IN BUSINESS:
You undoubtedly have your own particular reasons for being interested in quality. There are a number of main reasons for undertaking ISO 9000:2000:

• Perhaps you have a high level of scrap or rework activities within your business
• Perhaps you have a high level of Customer dissatisfaction
• Perhaps the Boss thinks it's "a good idea"!
• Perhaps you are considering exporting to a market where proven quality is essential, as in the European Community (especially in the UK) or Japan.
• You may be struggling to hang on to the customers you already have, as a result of poor service or a poor standard of supply.
• Or perhaps you are more concerned with the quality of others - your suppliers or business partners.
• Or perhaps you wish to use ISO 9000:2000 as the vehicle for improving working practices.
• In analyses conducted by the British Governmental Department of Trade & Industry, it has been found that businesses which have achieved ISO 9000:2000 are FOUR TIMES less likely to fold than those without it.
• It has also been found that profit levels are higher within the first year of implementing an ISO 9000:2000 system.

Syed Consultants can provide a complete service in understanding and implementing the standard. From initial climate survey to reviewing the system, setting up quality procedures and quality manual, and achieving accreditation, are all included in the service.  We can also assist the company in underlining this achievement by working towards the IIP award or implementing TQM.

ISO 9000:2000 can result in:

1. enhanced product quality and reliability at a reasonable price;
2. improved health, safety and environmental protection, and reduction of waste;
3. greater compatibility and interoperability of goods and services;
4. simplification for improved usability;
5. reduction in the number of models, and thus reduction in costs;
6. increased distribution efficiency, and ease of maintenance.

Users have more confidence in products and services that conform to International Standards. Assurance of conformity can be provided by manufacturers' declarations, or by audits carried out by independent bodies.

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Total Quality Management

What is TQM?

TQM is an approach to improving the competitiveness, effectiveness and flexibility of a whole organisation

TQM is a way of planning, organising and understanding each activity and it depends on each individual at each level

TQM is a way of bringing everyone into the processes of improvement

A TQM approach promotes "quality" as a strategic imperative for the business. Introduction and maintenance of a comprehensive programme of TQM will require re-evaluation of the way in which organisational members address the quality of their work - their production and service processes.

Comparing TQM and ISO/EN/BS9000

TQM can be compared with more narrowly focused, regulative, systematic, documented quality management systems as represented by ISO/EN/BS9000.

Generally ISO standards focus on regulation, specification, data capture, analysis and operational action. Compare this to TQM's employee-oriented commitments. ISO can be implemented without the human relations toppings and humanistic gloss of culture change.

Investors In People (IIP)

• IIP is the national standard for effective investment in people and is awarded to organisations once they have been assessed to have met the standards
• IIP will bring benefits by increasing involvement and contribution of people at all levels within the organisation
• IIP aims to help you improve the performance of your organisation, by releasing the full potential of your people to contribute to its success

IIP ensures that your people:

1. know about the goals and targets of the organisation
2. can explain their own job and its importance
3. are properly skilled and qualified
4. have an on-going personal development plan
5. are keen to improve their skills and abilities

Information Technology/Access Technology

Whether you want to join the world bandwagon, and become computer literate, improve your existing skills, or learn new skills, you are on the right track. You simply cannot get away from the fact that computers have become an important part of our lives, so much so that computer literacy is now a necessity.

Syed Consultants can design and develop customised training to meet a variety of needs. The training can be provided at your home, at place of work or at a local training centre (depending on availability). Courses include:

• Microsoft Windows
• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Web Designing - Frontpage / Dreamweaver / HTML
• Internet / E-Mail
• Screen Readers & Screen Magnification - HAL / Lunar / Supernova / JAWS
• Visual Awareness Workshops / Teacher Training / Presentations
• System set-up / Installation / Upgrading
• System / File Maintenance / Trouble Shooting

National Vocational Qualifications

National Vocational Qualifications(NVQs) are awards by National Awarding bodies such as City & Guilds and OCR(previously known as RSA). Certification is achieved through structured training, and by showing competency in performing day to day tasks in a normal working environment.

To be effective in your professional job, it is essential that your skills, knowledge, understanding and performance meets the industry standards. NVQs help you to achieve this standard and you are able to cope effectively with changes in working practices, thus enhancing your own capabilities, confidence and career prospects. The beauty of gaining NVQs is that they can be achieved doing your normal work and without having to attend a college or a training centre. Some of the NVQs available are in:

• Business Administration
• Customer Service
• International Computer Driving Licence (ICDL) - ECDL in Europe
• Computer Literacy and Information Technology (CLAIT)
• Retail & Warehousing

Contact Syed Consultants for Training and Assessment at workplace

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Human Resource Development

Syed Consultants recognises that every organisation is unique, just as every employee is an individual. But there are certain factors, which are common to all

All organisations employ people, and whatever your business, the way your people perform will be a major factor in your success or failure. People who are flexible and adaptable, who are willing to learn, and are enthusiastic about the business and their work, are invaluable assets in any organisation.

Today, well trained people are of crucial importance to all organisations which are successful. The importance of employing the right people for the right job, focussing on the training needs of new recruits, and continually developing and improving the skills of existing employees, cannot be ignored or under-stated.

Conducting a Needs-Assessment Analysis, to creating a Structured On-going Training programme, can immensely benefit individuals and organisations alike. Successful delivery and implementation of the staff development plan will result in increased performance, productivity and profits.

(See the next section for recommended staff development workshops).

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Executive Development Workshops

Syed Consultants workshops for professionals, which can result in:

1. A greatly improved service or product
2. Increased performance and productivity
3. A major decrease in wasted resources
4. Release of the potential of people
5. A greatly motivated workforce
6. Increased profits

Selection of the workshops:

• Effective Leadership / Assertiveness
• Stress Management
• Effective Communication
• Effective Motivation
• Performance Management
• Effective Presentations / Meetings
• Effective Marketing / Tele-Marketing
• Effective Public Relations
• Secretarial and Office Administration
• Understanding ISO 9000 / TQM

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