Palm Rawks the Free World

Erin gave me his old Palm V when his job gave him a new Palm. I used my Palm V plenty for contacts, wedding planning, homeowner stuff, and Bisexual Insurgence activism. It's a wonderful device, a little smarter than my old DayRunner planner, plus I had a couple games I'd downloaded that I'd play when I waited around in doctor's offices or rode Metro to work. I also used AvantGo to read Salon.com and some other web stuff.

I'd fully acclimated to my little Palm and gotten really fond of it when the screen started to flicker. I started maniacally syncing all my data with my desktop computer at work just in case it died. Worse came to worst, and my Palm stopped working altogether.

I did a little online chat with one of their technicians, and we couldn't get it to work. I also couldn't find my serial number anywhere on the case, so I had to wait until I went home and try to find it in the packaging that came with the machine. Fortunately, it was there. Unfortunately, I was a slacker and didn't get around to calling them until yesterday.

I think the Palm people know they're working with a clientele of geeks who want it yesterday. I had to press only one button to get to a human being when I called yesterday, and there was no wait for a representative. They got me a replacement Palm V today via Airborne Express, and there was a prepaid return shipping label in the box for me to send my broken Palm back to them. Cost: $0, since it's under warranty.

I already knew that my Palm was pretty damned cool. Now I also know that Palm, Inc. rawks the free world. Seriously. You can buy Palms online at their website. And no, I'm not a paid endorser, I just adore cool tech products and I adore good customer service even more.

I'm going to go give my refurbished Palm some champagne and chocolates now. D'you think it'd like flowers?

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