3. Maintenance & Support Services

Technical Support: 7x24

Personalized Service

Instant Remote Support Connectivity

Easy-to-Use On-line Manuals

 

))) Technical Support: 7x24

RadioNexo technical support on-line, on a 7x24 basis, ensuring that mission critical support is readily available. RadioNexo Support Engineers are stationed at regional facilities located in Madrid, Spain and coming soon at our joint venture company, RadioNexo Portuario, in Sines (Portugal). Utilizing state-of-the-art automated support tools, our technical assistance team ensures maximum responsiveness to each client's specific needs.

))) Personalized Service

RadioNexo assigns a Support Engineer to oversee your company's technical assistance needs. During project implementation, Support Engineers work closely with RadioNexo Project Managers to familiarize themselves with your business and your particular hardware deployment. They produce helpful internal documentation which is readily accessible to all RadioNexo support staff, so that no matter who answers your call for assistance, pertinent information will be on hand to quickly resolve your issues.

))) Instant Remote Support Connectivity

Most technical issues are effectively resolved by connecting remotely to each server or work station inside RadioNexo´s installation domain at your facility. In many cases, this enables us to observe what you're experiencing, a key prerequisite to our ability to diagnose, troubleshoot, and, if need be, correct an error. To maintain the highest product integrity, RadioNexo Support Engineers perform a battery of tests on all programming modifications to validate functionality and stability before making them available to you.

))) Easy-to-Use On-line Manuals

Our products come fully documented with superior quality, fully illustrated step-by-step instruction manuals, with separate volumes for system administrators, operations planners, and other job functions. And on-line browser search inquiry and bookmark capabilities enable readers to quickly find the information they need. Our staff of professional technical writers produce regular documentation updates, keeping everyone up to date on the latest product features and enhancements and giving you tips on how to maximize your use of RadioNexo products.