OUSA has for sometime had a network of
Student Support Links (SSLs), one per Region, whose primary function is
to provide information and support to students who encounter problems or
difficulties in finding their way around the University�s systems,
procedures and requirements.
The SSL role is general rather than being
related to issues of detail concerning a particular course or faculty of
study and comes under the remit of Vice President Student Support.
The SSL role was developed in recognition
of the fact that the central function of Student Support would be
considerably more effective with �elements� of that function spread
throughout the Regions. The existence of SSLs in Regions, working with
both the Regional Forum (RF) which elected them and Vice President
Student Support, has greatly improved our intelligence about key student
issues; strengthened the effectiveness of our relationship with the OU
at Regional level; strengthened our own organisational coherence by
further enhancing the role of RFs within our structure; and perhaps most
importantly of all, enabled us to provide a more accessible and relevant
service to students.
The SAL network falls under the remit of
the Vice President Education. However, there is a substantial role to be
played in co-ordinating, supporting and developing the SALs structure if
we are to achieve the benefits we hope from its establishment. The role
of Executive Committee Member for SALS was therefore created to work
alongside VP Education.
SALs and SSLs can therefore be seen to be
complementary roles mirroring the complementary functions of our Vice
Presidents Education and Student Support. In many cases the question as
to whether an issue is academic/education or general/student support is
quite clear cut. However, there are the inevitably grey borders around
which at times it is very difficult to make a categorical decision.
Rather than have protracted debates on where an issue truly lies, for
the most part we have relied heavily on a constructive partnership
between those carrying out the roles of Education and Student Support.
We would very much like to encourage that same approach in the Regions
and RFs are ideally placed to foster that approach.