Director, Global CRM & Loyalty Jun 2005 - Present
IBS (http://www.ibsplc.com) is a leading IT Solutions provider for the global Travel, Transportation and Logistics industry. IBS provides solutions for airline operations, airline cargo, airport managementand logistics operations of oil and gas companies. IBS is an SEI CMM Level 5 company.
Responsible for defining and achieving all revenue targets (MM$/year) for the LoB
Involved with Product Showcasing, Customer Presentations, Contract Negotiation
Plan and create marketing collaterals, plan and strategize product training for sales staff
Responsible for expanding the business to domains other than airlines
Build and maintain senior level relationship at customer�s organizations
PMO Lead - Office of the CIO Aug 2004 - Mar 2005
Xilinx (http://www.xilinx.com) is the world leader in FPGAs, and PLDs. Xilinx has been ranked in the top ten of FORTUNE Magazine's Best Places to Work list for three years straight making it the highest ranking technology company to work for in the United States.
Develop a Project Management Methodology for all of IT - that includes Enterprise Applications group, Datawarehouse group, Web Applications group, Technical Services group and B2B group
Ensure Sarbanes-Oxley (SOX) compliance from an SDLC/PLC (Project Life Cycle) perspective
Partner with CIO Staff to define Governance Strategy and focus on Portfolio Management
Institutionalize sound Program/Project Management practices across IT (~200+ members) through training
Responsible for providing Thought Leadership towards IT Operational Effectiveness
PMO LEAD / PROGRAM MANAGER Apr 2002 - Jul 2004
Cisco Systems (http://www.cisco.com) is the world leader in networking for the Internet. Cisco's hardware, software and service offerings are used to create Internet solutions that allow individuals, companies and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage.
Program Managed the Enterprise Content Management (ECM) initiative
Managed development of an e-Support solution (SupportNET) using J2EE, XML and Weblogic technologies
Defined 24x7 Support Model for one of the groups, Program Managed Support Operations for 41 applications
Coordinated with Business, IT, Architecture & QA teams globally for multi-million dollar projects
Managed Client Expectations through effective use of SLAs & OLAs
DEVELOPMENT LEAD - Professional Services Feb 2001 - Jan 2002
Verticalnet (http://www.verticalnet.com) is a leading provider of supply management solutions. Going beyond traditional spend management and sourcing approaches, Verticalnet's solutions provide the visibility, insight and control required to identify,realize and sustain value from supply management initiatives.
Architect of the Verticalnet Service Registry based on Service Oriented Architecture (SOA)
Performed Cost/Benefit and ROI Analysis for projects and prepared Management Reports
Pre-Sales Consulting and preparing Responses to RFPs for contracts over $400,000, Product Show-casing
Assessed client environment from a business process and technological perspective to recommend solutions
Establish client relationship, understand their pain points, challenges and goals
TECH LEAD / Sr. SOFTWARE ENGINEER Feb 1998 - Jan 2001
Planetasia (http://www.planetasia.com) is one of the leaders in professional services company that provides technology services and acts as solutions catalysts to deliver high quality e-business solutions for clients in the US, Europe, APAC, and the Middle East.
Built a Global Tire Trading Exchange using Ariba & J2EE Technologies for Mindtrac Pte. Ltd. (Singapore) leading a team of 14 engineers. This project got the recognition of being a "Lighthouse project" for Ariba
Automated Service Delivery (Ordering & Delivery Tracking) of Facilities and IT systems using Java/JSP for Lucent Technologies India
Prepared numerous Responses to RFPs and RFQs
Developed ASP application for a Silicon Valley Startup using ASP, COM, VB
Communicated and set expectations with stakeholders regarding scope, time and quality of deliverables
Practice Development for content based E-Commerce applications - build numerous publishing applications
Streamlined the onsite/offshore delivery model to enhance value delivered to customers
(A unit of Department of Space, Govt. of India)
TRAINEE SOFTWARE ENGINEER Jul 1997 - Jan 1998
Physical Research Laboratory - PRL (http://www.prl.ernet.in) is the premier research institute in India focused on areas like Geophysics, Astrophysics, Plasma Physics, Quantum Optics, Computational Physics, Computer Science & Nonlinear Dynamics. PRL has served as the cradel for growth of space programme in India
PRESIDENT, TREASURER Jul 2002 - Dec 2003
Fairoaks Toastmasters (http://www.geocities.com/fairoakstoastmasters) is a local chapter of Toastmasters International - the most successful group that helps individuals inculcate leadership and public speaking skills to enable them excel in professional and personal lives.
Together with VP of Education, defined the education goals of 26 members & monitored progress
Cteated two 6-month Strategic Success Plans focused on growth & member development