Learning Record

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"Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young. The greatest thing in life is to keep your mind young."   Henry Ford

 

Dates

Places

Major Duties or Responsibilities

2006 - 2007 Recruiter, Business Development(Sales) - Placement Group, a division of Design Group Inc

Coach, mentor and contact for candidates, providing feedback on resume, interview skills and job search techniques

Specialized in candidates in the  Information Technology, Accounting and Administration sectors

Service existing and new clients. A few new clients required additional contact and information throughout the process

At any point juggling between five to seven job orders of my own, plus assisting with other branch temp job orders

Writing and posting of job descriptions for the web site

Accurately entering all information- candidate and client - in the database (Vurv). All emails, phones calls etc were tracked.  

Prospecting for potential new clients through community organizations and cold sales calls

Provided software training (Word, Excel & Outlook) to co-workers as required

Request for Proposal writing  

1999 – 2006

Administrative Assistant, Operations - The Fairmont Empress

Administrative support for hotel Operations

Risk management – identify and reduce risks, work with Insurer and Adjusting company; handle the claims process

Capital –departmental information and prepare annual submission. Track allocations throughout the year.

Customer Relations – all guest comments regarding stay.

Contract Admin – ensure annual contracts and service agreements meet current legalities and are renewed

 

Unofficial Duties

Interviewer for annual Job Fair and as required

 

Housekeeping department – dispatcher and Room attendant 

 

 

Ongoing support for HR as needed – screen candidates at Job Fair and throughout summer as required
 

Dispatching people to deliver items to guests, inspect rooms for VIP

When in a crunch cleans rooms

Microsoft Office – some group and one on one sessions. Customized to specific department or actual job requirements

Handle user questions on software and some hardware issues when Systems Manager is busy

1997 to 1999

Contractor for Whitelaw Consulting and Research Inc

Public administration, research, report writing and all office accounting and admin

As part of the team, (three people) we did major study and report on Risk Management in Agriculture

Tracked expenses against specific contracts

 

Contractor for Elwood & Associate

Trainer for Microsoft products

Documentation writer and tester for Vancouver General Hospital’s new patient record system (Phamis)

Web page forms design and creation

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1995 to 1997

Recruiter and Temporary worker, Manpower Inc

As a temporary worker learned the proper methods for cleaning archival materials and historic records after smoke damage. Worked for a Newspaper, Attorney General, Insurance company, Forest GIS Consulting Company.

As a recruiter – interviewed, tested (office skills and general dexterity/manual skills) and trained all temps in the Manpower Service Standards. A series of 10 videos and work books

Completed the Service Representative training course - self-directed learning on the Manpower Service ethic- workbook, tapes and guidance from a mentor.

Completed Selling skills levels One through three

1991 to 1995

 Business Analyst/PC Support - Advancement Services, University of British Columbia, External Affairs

 

Database – Integrity verification and ensuring people complied with data entry standards

Assisted in automating work - from printed reports and manually reentering information downloading the information from the mainframe and importing it in Excel (mainly Donor information)

 

Coordinator, Special Events & Communications (department name change to Donor Relations), University of British Columbia, External Affairs

Coordinated volunteers

Database extraction of donors’ lists

Invitation design, distribution and tracking of RSVP’s

Speaking notes for University President, Chancellor and other dignitaries as required

Attended events and ensured timetable was adhered to

1992 to 1995

Teacher’s Assistant, University of British Columbia, Continuing Studies. Part-time, evenings and weekends.

WordPerfect – beginner, intermediate, advance and Desktop Publishing

Excel – all levels

Word – Beginner and intermediate

 

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1991- 1992

Volunteer – Disabled Sailing Association

Assisted with sailing activities for the disabled

1990 –1991

Office Manager - The Disabled Sailing Association of BC, Tetra Development Society, Vancouver Adapted Music Society and BC Mobility Society.

All accounting functions (payroll, etc) –for the four societies

Insurance and risk management for societies

Planning and execution of Annual General Meetings (consecutively, on the same day)

Hiring and training staff and volunteers for the sailing program

Co designed and had printed the first volunteer training manual, brochure and media kit

First Regatta for Disabled Sailors – 1991 – Chair and key organizer of event

Matched Engineers with clients needing adaptive devices

 1988- 1990

Province of Manitoba, Natural Resources- Administrative Officer

Maintaining records on signing authorities – ensuring they were current and establishing new people’s authority

Government Housing allocation for field staff

Risk management review

Capital Allocation preparation and tracking

 

Freedom of Information Archiver

Applied the FYI regulation and archive destruction and retention regulations. Reviewing contents of boxes housed in the warehouse – years included historic records from the 1800’s to desk contents from 1950.

 

Fire Base Camp Administrator

Supervised the radio and clerical staff at the camp (4)

Submitted daily status reports to Headquarters on behalf of Base Commander

Weekly payroll – records, writing and issuing of cheques

Provided Supply Officers with weekly lists

 

Warehouse Supervisor – Fire Season

Daily – preparation of required fire suppression supplies. Hoses, packs, camp kits. Two semi trucks were filled every day and left at 7 pm. This occurred for 3 plus weeks.

Manual inventory system of supplies out and list of supplies needed. If supplies not available either ordering or getting Supervisor to find a supplier

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Uniform and Supplies

Maintain par stock and order semi annually based on regional uniform submission requests.

Special project – Identified many field jackets were being returned, brand new but with sleeves hanging and side seams ripped. I identified that quality in the stitching and manufacturing did not meet Government Specs. Report submitted to Deputy Minister.

1982 to 1988

Food and Beverage Management –Delta Hotels and

Birchwood Inn (privately owned) –Restaurant Assistant manager and Lounge Manager.

At Delta was Outlets Manager – which included a staff of 40 people.

All day restaurant, formal dining room, Room Service, Sports Bar and Cocktail Lounge

Training all on customer service

Training new cashiers/hosts on procedures

Daily tracking of labour and income

Annual budget preparation – forecasting revenue and expenses

Risk management for both hotels

As a lounge manager – established a par liquor stock process. Trained bartenders on maintaining the par stock. Was evening Duty Manager and responsible for the hotel.

 

Seconded by Owners of Birchwood for three months as General Manager of free standing Restaurant and Piano bar

Major focus was to compile a complete inventory or all food, alcohol and case goods (plates, knives etc). Reduce the overhead, and improve the bottom line in preparation for sale.

1981-1982

Assistant Manager, Car Rental Business

Managed fleet of 65 vehicles – maintenance records, insurance claims

Monthly reports – total revenue, insurance revenue sold, gas tank (dip stick) readings

1980 0 1981

Revenue Canada, Audit & Appeals

Four week intensive course on the entire Income Tax Act and the application of the regulations to personal returns.

Working with the auditors, recalculated returns after last appeal. Specialty was Farm returns and farm averaging

1979- 1980

Operations Manager

Air charter company

Operated base radio

Ensured flights met Ministry of Transportation regulations for weight loads

Match plane’s flight logbooks and individual pilots logs to ensure compliance with MOT regulations.

Planes inspected after 50 hours of flight

Pilots maximum without time off 100 hours Payroll and all accounting

1976-1979

Business Manager -Health Canada – Medical Services Branch

Part of the regional office support team for 14 Nursing Stations. Capital tracking and ordering. Assisting in the field at stations for Drug and general inventories.

Insurance and risk management

Facilitated medical evacuations on call basis

In conjunction with RCMP, semi annual destruction of controlled drugs.

1976

Northern Collection Agency

Collection officer (ugh!)

1975- 1976

Claim Centre Clerk and Financial Clerk - Insurance Corporation of BC

General clerical and admin at claim centre

Financial clerk working with mainframe data and key punch cards. Finding and correcting source documents.

1973-1975

Inventory Control Clerk and Accounts Receivable Clerk – Brooke Bond Foods Ltd

As inventory control – worked with Coffee bean growers, shippers and customs agents to track and receive goods. Maintained manual inventory of warehouse (Blue Ribbon spices etc)

On the accounting side – ensured companies paid their bills with the 30-day term. Processed payments etc

 

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Last modified: Thursday August 30, 2007.
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