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Joe Pearson

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Seagate

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Seagate
Growing and working in many different roles for several different departments, frequently worked at jobs that did not exist before or were created to accomodate a needed role. In these roles, contributed to the bottom-line and created efficiencies far outside the scope of the primary job description.

Completed 10 Enterprise-level Black Belt projects and 2 Transactional Lean projects to date. Facilitated and analyzed 4 Customer/Stakeholder surveys. Taught Black Belt classes and mentored numerous Green Belt and Black Belt efforts.

Researched, established, organized and implemented the company's Global Customer Application Support department and then consolidated second tier support for 64 different applications from six IT departments into one group. Saved an average of 5,000 man-hours per year in operational costs by creating common processes across multiple IT departments, reducing second tier support call volume by 65% and an overall 32% reduction in support calls in less than 2 years.

Implemented consistent issue tracking, definition and closed loop corrective action strategies for all online applications. Also created standard knowledge base templates and update protocols for all applications as well as real-time, online global metrics for global corporate support.

Implemented Six Sigma analysis and reporting for executive management and detailed system management analytics.

As project manager, instituted and on-line engineering archive for customer documentation, secure, browser-based customer access and distributed document management. This archive was the first successful strategic customer-facing engineering system at Seagate.

As a technical writer and QA Inspection Manager, implemented quality standards, metrics and vendor compliance requirements. Supervised the creation of automated scheduling and inventory reporting for customer returns and repair department.

In 2003, was nominated by the Sales department for the global Team Seagate award as a significant contributor to Sales & Marketing.

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Joe Pearson
Home	Education	Achievements	Work History	Contact
Achievement Home	Seagate	JSP Designs	Radio / Television	Hobbies

Seagate Growing and working in many different roles for several different departments, frequently worked at jobs that did not exist before or were created to accomodate a needed role. In these roles, contributed to the bottom-line and created efficiencies far outside the scope of the primary job description. Completed 10 Enterprise-level Black Belt projects and 2 Transactional Lean projects to date. Facilitated and analyzed 4 Customer/Stakeholder surveys. Taught Black Belt classes and mentored numerous Green Belt and Black Belt efforts. Researched, established, organized and implemented the company's Global Customer Application Support department and then consolidated second tier support for 64 different applications from six IT departments into one group. Saved an average of 5,000 man-hours per year in operational costs by creating common processes across multiple IT departments, reducing second tier support call volume by 65% and an overall 32% reduction in support calls in less than 2 years. Implemented consistent issue tracking, definition and closed loop corrective action strategies for all online applications. Also created standard knowledge base templates and update protocols for all applications as well as real-time, online global metrics for global corporate support. Implemented Six Sigma analysis and reporting for executive management and detailed system management analytics. As project manager, instituted and on-line engineering archive for customer documentation, secure, browser-based customer access and distributed document management. This archive was the first successful strategic customer-facing engineering system at Seagate. As a technical writer and QA Inspection Manager, implemented quality standards, metrics and vendor compliance requirements. Supervised the creation of automated scheduling and inventory reporting for customer returns and repair department. In 2003, was nominated by the Sales department for the global Team Seagate award as a significant contributor to Sales & Marketing.