| New Helpers Guide: Basic Ins and Outs of #Helpdesk |
| 1) All helpers are required to also join #ops when oped in #helpdesk. #ops is our room, use it as an aid for yourself or to contact a sysop for any questions that arise while you are helping in #helpdesk. We can also have fun in there. =) 2) If you don't know how to answer a question put to you by someone in #helpdesk, use your co-helpers or a sysop to insure you offer a good answer and not a guess that may steer someone wrong. 3) #helpdesk is not a chat room, it's purpose is to aid people that request help. Please refrain from unnecessary chat in #helpdesk, however feel free to chat in #ops. 4) A helper should never kick anyone from #helpdesk. If you are having difficulties with someone, ask a sysop for assistance and let them deal with it. 5) Sysops are the only ones allowed to op anyone in #helpdesk, even if you know a person to be a regular op in the room. 6) Don't get into an arguing match in #helpdesk. If a situation gets to that point, again, ask a sysop for help. Even though it is sometimes difficult, we have to maintain our professionality and arguing in #helpdesk is not professional. 7) If you disagree with a point or answer another helper or sysop gives someone, do not address it in #helpdesk. Instead, address the issue in #ops, and whatever changes need to be made to an answer can be done that way. Even if we may disagree on some issues, we are still a team. We need everyone to see that in #helpdesk. 8) If another helper is busy helping someone in #helpdesk, do not override them. Allow them to work with that person to the best of thier ability. If you feel you need to add or correct something they have said or answered, do so in #ops. This just keeps people's opinions and confidence up. If we argue a point in front of everyone, it decreases our ability and impact of helping. 9) Your patience will be tested from time to time, but always, always try to be patient. Just remember we are there to help and sometimes we are helping someone who is angry for whatever the reason may be. Do not fight with them. Try to be understanding of thier situation and feelings and do your best. If it gets out of hand, again, ask a sysop for help. 10) Topics and channel modes should never be changed by any helpers in either #helpdesk or #ops. 11) If you are asked in #helpdesk to reset a room, always get the room name, find out if the person asking is the registered owner or not, then give that information to a sysop. Usually, rooms are only reset for the registered owners, but sometimes we make exceptions. No %# rooms are reset. % rooms are non-registered rooms and we do not reset non-registered rooms, whether they be %# or #. 12) As a helper in #helpdesk, you are a representative of the server as a whole. Keep your language clean in #helpdesk and be as professional as possible. 13) Ozmatrix has users of all languages. If you don't understand someone that you are trying to help, do not get frustrated, we have interpreters for almost all languages available. Just ask for help. If there is absolutely nobody around, you may try this site for a translation to attempt helping on your own: http://babelfish.altavista.com/translate/dyn 14) Remember ..... PATIENCE..... |
| Note: This may not answer all of your questions. Copy and paste the ACROS located on the following link, then go to a room, paste them, and read through them. They will answer even more questions for you. Don't be afraid to ask any other helpers or sysops for help if you still have questions. One more thing.......Thank you for helping =)) |
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| To get a listing of all ACROS you may add to your script for assistance in #helpdesk |
| Written by: Sysop_Revenge |
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