News

2018 Annual Report released

One of our ongoing commitments is providing transparency and clarity regarding operations at HUB. This year, we will be releasing our first Annual Report, featuring operational, financial, and strategic details. This report was compiled with the participation of every department, and reviewed by our Board of Directors, appointed by the City of Harriman. View the 2018 Annual Report.

Strategic Plan for HUB

HUB’s Management Team has worked hard to identify and quantify the areas we need to expand or improve upon in order to become the best public utility in the State. Improvements such as implementing an Advanced Metering Infrastructure (AMI) will allow us added flexibility in managing customer accounts and interruptions in service. Additionally, replacement of aging gas lines, and improvements to our Water and Waste-Water systems are vital in maintaining our high quality of service. These, and many other changes aimed at fulfilling our mission of enhancing our community through exceptional service require a consistent, intentional approach.

This year, HUB has rolled-out an ambitious 5-Year Strategic Plan incorporating input from all departments, and approved by our Board of Directors. More than just a “to-do” list, the Strategic Plan features key details, milestones, and responsibilities that are further explained in an annual Tactical Action Plan, which will be updated each and every year. View our Strategic Plan.