Welcome to Ethnic Trends Online Stores.
FAQ:
🚚 Shipping & Delivery:
What are your shipping rates and delivery times?
Answer: Standard shipping typically takes 5-7 business days and costs a flat rate.
Do you ship internationally?
Answer: No, we do not ship outside of India.
How can I track my order?
Answer: Once your order ships, you will receive a tracking link via WhatsApp.
💳 Orders & Payments:
What payment methods do you accept?
Answer: Payment can be made using QR code displayed. Alternatively Using the Razorpay gateway, payment is accepted through major credit cards (Visa, Mastercard, Amex), NetBanking,and UPI.
Is my payment information secure?
Answer: Absolutely. All transactions are encrypted using SSL technology and processed through secure payment gateways. We do not store your credit card information.
Can I change or cancel my order after placing it?
Answer: No. Order can be placed only after payment. Hence you have to ensure that you spend time in deciding what you want to order before itself and place the order after payment
↩️ Returns & Refunds:
What is your return policy?
Answer: We undertake return only in the case of wrong despatch of product items other than ordered or damaged ones.
How do I start a return?
Answer: To initiate a return, enter your order number and other details and initiate an email with unboxing video, and follow the steps received in reply.
When will I receive my refund?
Answer: No refunds are initiated. Once we receive and inspect your returned item, replacement is processed within 5-7 business days.
📦 Products & Sizing:
How do I choose the right size?
Answer: Please refer to our detailed Size Guide on the product page, which includes measurements and fit recommendations.
What should I do if I receive a damaged or defective item?
Answer: We apologize for that! Please email us to our support with unboxing photos of the damage, and video.We will immediately send a replacement after return of the defective item.