Employees need to be equipped with the capability to transform their respective organizations into a service-oriented group of individuals.  The ability of each organization to be customer-focused is the key to living out the core philosophy and principles espoused by the quality management system giving organizations the competitive edge.
The seminar/workshop on "Providing Excellent Service": is designed to provide the participants with the knowledge, skills and attitude necessary to imbibe and instill customer service oriented culture.  It will lay the foundation to the leadership component of instigating vital paradigm shifts that will jump start organizations into becoming  customer-friendly service providers.  Redefining the customer into that which pertains not only to the ultimate entity who receives the company's products and services but also to anyone who receives one's output is the customer thereat.  This is the service chain that must be strengthened to ensure continuity of providing service excellence.OBJECTIVES

• At the end of the workshop, the participants will be able to:
  
• Imbibe the philosophy of total customer satisfaction;
  
• Understand and accept the challenge  that the best way to increase sales and profitability is to satisfy the customers with its products and services;
  
• Identify opportunities for enhancing service excellence.
  
• Shift one's mindset  and attitude towards a full customer-oriented or focused individual;
  
• Analyze  the process capability and eliminate snags in the process cycle;
  
• Obtain the skills in identifying customer's requirements and expectations and understand their motivational needs;
  
• Learn effective methods of interfacing and the skills in handling irate customers.