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Communication & Social Interaction

The flow of ideas, thoughts, work and emotions in people-driven organisations

Topics

Points

Elaboration

Communication process

  • 2-way
  • cyclic process
  • Sender encodes message
  • Message channel
  • Message distorted (noise)
  • Receiver decodes message
  • Receiver feedback to sender

    • Interpersonal communication: Communication competence

    • Abilities & traits
  • Assertiveness
  • Aggressiveness
  • Active listening

    • Situational factors
  • Organisational environment & climate
  • Location

    • Individuals involved
  • People's abilities & traits

    • Nature of communication

    • Verbal
  • Semantics
  • Uses of words: right words at right places
  • Interpretations of words: get intention across / misinterpretation

    • Non-verbal
  • Accenting: drawing attention to verbal message
  • Complementing: supports verbal message
  • Contradicting: opposite to verbal meaning
  • Regulating: controls pace of communication
  • Repeating: repeats verbal message non-verbally
  • Substituting: non-verbal that replaces verbal one

    • Organisational communication

    • Hierarchical
  • Vertical: top-down, bot-up
  • Horizontal: lateral, same rank

    • Grapevine
  • Unofficial, informal comm

    • Distortion
  • Intentional
  • Unintentional

    • Barriers to effective communication

    • Process barriers
  • Process components of sender, receiver, channel, .

    • Personal barriers
  • Own difficulties
  • Abilities & traits
  • Interpersonal trust

    • Physical barriers
  • Geographical
  • Distance, time zones

    • Semantic barriers
  • Study of words
  • Encoding & decoding errors

    • Current issues

    • Gender
  • Difference in preferences & tendencies
  • Critical for cordial feelings

    • X-cultural
  • Issue of Understanding
  • Six basic dimensions:
  • Environmental relations
  • Time
  • People nature
  • Activity orientation
  • Focus
  • Cultural space

    • Technology
  • Changing patterns
  • Channels
  • Learning & adapting

    • Styles
  • Working in groups
  • Assertiveness
  • Co-operativeness

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