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Motivation & Job Satisfaction

Driving passion behind quality, speed and satisfaction

Topics	Points	Elaboration
Motivation	Definition	What makes people do what they do What drives them Spend time, effort & properties "when you gotta go, you gotta go"
Motivation	Basic model	Need leads to Motive leads to Behaviour giving Satisfaction / Dissatisfaction
Motivation = Performance?	No Performance = ability * motivation * environmental conditions	Ability: capabilities, nature, nurture Motivation: driving sources Environment: employment context, chances, luck
Theories of motivation	Content (needs) theories Process (cognitive) theories Reinforcement theories Social learning theories	Needs drive people Behaviour helps to understand mechanics of motivation Control behaviour through rewards Social interpretations
Content theories	Maslow's hierarchy of needs theory 3 assumptions Progressive needs	Basic to complex needs Lower level needs must be satisfied before higher level need 5 types of needs Physiological Safety Social Esteem Self-actualisation
	McClelland's 3-tier theory Need for Achievement Need for Affiliation Need for Power	Accomplishment Friendship, comradeship Status, control, influence
	Herzberg's 2-factor theory Hygiene: extrinsic Motivators: intrinsic	Dissatisfaction? Satisfaction?
Process theories	Equity theory Comparison of (outcome/input) How to solve inequity	Aim: equity Equity, under-reward, over-reward Change inputs Outcomes Perceptions Resigns Influences person compared Changes to another person to compare with
Process theories	Expectancy theory Motivation = expectancy * valence Expectancy Valence Performance = f(effort, outcome, valence)	how likely to get it enough ability value of the result to person
Reinforcement theory	behaviour controlled through reward system Stimulus leads to Response leads to Consequences	4 types: positive: "good result, reward" avoidance: "bad edges, avoids, better result" extinction: "poor result, no reward, no punishment" punishment: "poor result, punish"
Social learning	social interpretation learning within circles of friends	senses & interprets for meanings learns through cognised meanings
Motivational challenges	organisational & personal perspectives	how to fit in both & compromise on other irrelevant items?
	Factors	Needs Equity Expectancy Rewards Environmental
	Practices & impacts on motivation	Culture Values Passion "people driven business"

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