We here at SmashTheButton are proud to offer the following: Console Repair, Console Modification, and even Fabrication of Accessories, Designs, and Personal Touches to your home video gaming units!

 

          Something different than most service sites on the net is the inclusion of agreements/contracts.  This is done for both your safety and our safety.  There are a lot of fly-by-night operations present on the internet that drag you in with claims that are too good to be true, and before you know it, you’re out an expensive gaming console.  We here at SmashTheButton understand this fear and so we’ve devised a system that will leave a ‘paper trail’ so that both you (the consumer) and SmashTheButton (the service provider) will be protected from fraud.  All policies are stated up front and absolutely nothing will be done without your consent.  If you have any questions about the policies or anything you find on the website, please feel free to ask by contacting [email protected].

 

How it works:

 

Step 1:

 

1.)     For Repair, simply email us at [email protected] with the following information:

          A.)  Your Name and Address (We currently are only supporting US and Canada residents.)

          B.)  The Type of System (PS2, XBOX, Gamecube, Dreamcast, etc.)

          C.)  The extent of the problem (Disc Read Error, no power, won’t open, etc.)

D.)  Any additional information you may deem useful to us (perhaps like you attempted to open and fix it yourself, etc.)

NOTE: Please make sure you have read the following and are prepared to agree with them if we accept your system for repair: Pricelist and Repair Agreement

 

2.)     For Modification, simply email us at [email protected] with the following information:

          A.)  Your Name and Address (We currently are only supporting US and Canada residents.)

          B.)  The Type of System (PS2, XBOX, Gamecube, Dreamcast, etc.)

          C.)  The modification you would like performed to your system.

D.)  Any additional information you may deem useful to us (perhaps like you attempted to open and fix it yourself, etc.)

NOTE: Please make sure you have read the following and are prepared to agree with them if we accept your system for repair: Pricelist and Modification Agreement

 

3.)     For Fabrication, simply email us at [email protected] with the following information:

          A.)  Your Name and Address (We currently are only supporting US and Canada residents.)

          B.)  The Type of System (PS2, XBOX, Gamecube, Dreamcast, etc.)

          C.)  The modification/fabrication you would like performed to your system.

D.)  Any additional information you may deem useful to us (special notes, etc.)

NOTE: Please make sure you have read the following and are prepared to agree with them if we accept your system for repair: Pricelist and Repair Agreement.  A Fabrication will be treated as a Repair as far as Contracts are concerned.

 

Step 2:

 

After we have received your information, we will contact you concerning your request for service and give you the address to ship your items to.  At this point, you will print out the documents requested of you and mail them with your system.  For systems, please only mail the core unit unless otherwise asked.  We have more than plenty testing stations with the appropriate connections for most systems.  Once we receive your items, we will email you stating that we have received the items and that work will begin immediately (this is of course all documents requested are signed and properly filled out.)

 

Step 3:

 

Once work is done on your unit, we will email you again with a price quote taken directly from our pricelist at the time you requested our service.  If we do increase prices while we have your system, you will only be held accountable for what you agreed to pay in the initial transaction.  If we decrease prices, you will be charged the new price.  Either way, it works out for you, the consumer.

 

Please note that currently, SmashTheButton only accepts PAYPAL payment.  If you cannot pay via Paypal’s service, it is in your best interest to not enter into an agreement with us.

 

An initial request for payment will be sent out on the day of completion.  A second notice will be sent no earlier than five days after the completion of the work.  A third and final notice will be sent out no earlier than 15 days after the completion of the work and no earlier than 10 days after the second notice is sent out.  If no payment is received from you by 30 days past the final notice date, your system will become the property of SmashTheButton.  This information is also included in a document that must be signed and completed before we commence work on your system.  That document can be found here.

 

Once we receive payment, your system will be mailed back to you no later than 48 hours (2 Business Days) after payment is sent.  You will be sent tracking information and your package will be insured for more than likely well above its worth.  Once the package leaves our hands, we are no longer responsible for it (except in the case of our 30-Day warranty.)  In other words, if the courier loses your package, you’ll need to discuss it with the courier.  We will attempt to help out in any way if this does happen, but again, we are not in any obligation to replace a package that is lost by the courier.  Our courier of choice at this time is either the United States Postal Service (USPS) or the United Parcel Service (UPS).

 

Step 4:

 

Play games and be happy!  That’s what we want most for gamers.  Support your software authors and play the games they create for you.  Never pirate games because this is a crime and not only that, it makes our games cost more in the long run.

 

Currently Accepting the Following Systems:

 

Sony Playstation 2

Sony Playstation 1

Sony Playstation Portable (D-Pad fix ONLY!)
Microsoft XBOX

Nintendo Gamecube

Sega Dreamcast

Sega Saturn

NeoGeo AES

 

*Note:  If your system is not represented above, please email us concerning it.  Don’t rule it out if it’s not on the list.  Chances are if there is a request for something we can do, we’ll add your system to the list!

 

This page was last updated on 03/14/2006 16:19 EST.

Copyright © 2006 SmashTheButton.  The character ‘I-No’ found in the banner is from the game, Guilty Gear XX, which is property of Sammy/Sega and ARC Systems.  Original ‘I-No’ art done by Falcoon.  Art used without permission.