SCOTT K. LATTA

1742 Partridge Dr Imperial, MO 63052 * 314-960-6034 CELL

[email protected]  * www.geocities.com/scottlatta

OCCUPATIONAL OBJECTIVE

Ideally to land in a professional mid-size to large company with stability. I have varied experience and a propensity to learn new skills, programs and routines quickly.

EDUCATION

Jefferson College (1992-2001) / Computers  (60 Credit Hrs)
Grandview High School (1986-1990) / Top 20% of Class; Teachers’ Scholarship

SPECIAL SKILLS

Proficient with Microsoft Office: Word, Excel, Outlook, and Powerpoint.

Commercial collections/customer service. 7000/10,000 KPH alpha/numeric

Basic web page design and development (html, FrontPage).

WORK HISTORY

SARA LEE CORPORATION; (07/07 – PRESENT) (314) 506-3817

111 Corporate Office Dr #200 Earth City, MO 63146 (Collections Specialist)

* Communicated with external and internal customers to resolve delinquency.

* Supported other internal departments in times of shortage.

* Evaluated accounts for charge-off and third party collections processing.

* Received cross-training to better assist support on collection department

 

EBS RECRUITING / TALX ;  (04/07 – 06/07)  (314) 214-7000

11432 Lackland St. Louis, MO 63146 (Accounts Receivable / Temporary)

* Processed contract paperwork via Solomon accounting software.

* Made follow-up phone calls on large balance outstanding invoices.

* Completed manual billing processes and special projects as assigned.

* Manipulated data with Excel using pivot tables and vlookup function.

 

FASTSIGNS ;  (04/05 – 04/07) (636) 394-9292
15001 Manchester Rd Ballwin, MO 63011 (Store Manager / Sales)
*Increased sales by consistently marketing and cleaning up database.

*Organized and presented sales material and techniques at company-wide meetings.
*Daily coaching, evaluating and assessing performance of subordinate.

*Design advisor/consultant and project manager for exterior clients.

*Primary sales rep for West County and Chesterfield regions.

POPULAR LEASING ;  (05/03 - 04/05) (636) 391-0777
15933 Clayton Rd Ballwin, MO 63011 (Accounts Receivable Clerk / Collections Specialist)
*Chairperson for Employee of the Month program.

*Responsible for tri-monthly customer invoices and other mass mailings.

*Booked and processed new customer leases.

*Coordinated with internal departments and external vendors to resolve issues.

*Communicated with commercial lessees to resolve issues by telephone, e-mail and fax.

CACI ; (11/01 - 02/03) (314) 729-1133
12855 Tesson Ferry St Louis MO 63128 (Network Administrator / Client Services Manager)
*Supervised employees in client services and clerical area.

*Trained new employees and implemented new training procedures.
*Communicated and resolved issues with clients via e-mail, fax and phone.
*Maintained Windows NT network – (user accounts,  FTP accounts, electronic transfers).
* Worked with IT contractor to troubleshoot system problems.

 

GMAC INSURANCE ;  (8/99 - 11/01) (314) 493-8000
1 GMAC Plaza Hazelwood MO 63045 (Endorsement Clerk / Customer Service Agent)
*Serviced auto policies via telephone, mail and e-mail.
*Volunteered to support clerical area (filing, mail sorting and distribution, etc).

*Extensive data entry and quality control work.
*Created Word templates and Excel forms to be utilized department-wide.
*Accepted and completed special projects.

 

MAY COMPANY ;  (8/97 - 8/99) (314) 919-5000
111 Boulder Industrial Bridgeton MO 63042 (Customer Service Representative)
*Collected department store credit accounts from 90-180 days overdue.

*Provided customer service functions via phone.

*Assisted supervisors in quality control monitoring.

CONSUMER COLLECTION MGMT ;  (12/95 - 8/97) (314) 432-2430
2333 Grissom Dr Bridgeton MO 63043 (Skiptracer / Portfolio Analyst)
*Conducted telephone interviews to prescreen candidates for employment.
*Manipulated critical client data to improve portfolio performance.

*Streamlined legal collections process with skiptracing expertise.
*Light filing, data entry and various clerical duties.
 

CSC CREDIT SERVICES / RMA ;  (9/93 - 12/95) (314) 822-1640
10825 Watson Rd St. Louis MO 63127 (Account Representative I / Skiptracer)
*Located and collected delinquent accounts (taxes, cellular, miscellaneous)

*Supervised and trained new hires.

*Attended quarterly training sessions.