Workshop
Title: Time
Management
SELF
CARE WHEN DEALING WITH DIFFICULT FOLKS
Audience:
People
in the service industries, supervisors, and any people who, in their
work, encounter rude, demanding, critical people.
Description:
There are two aspects to deal with unpleasant people: the first is making
sure you are in a good place and “protected” in a variety
of ways from the effects of their behavior; the second is handling them
in ways that can defuse the situation. This workshop mostly aims at
the first aspect, because if you are not in a solid place yourself,
any “dealing” techniques fly out the window and can even
intensify the situation. Skill training provided in the “Assertiveness
Not Aggressiveness” workshop are part of the skills included in
“dealing “ techniques.
This workshop blends aspects of stress management, of relaxation techniques,
and of listening skills in a unique approach to developing inner strength
to withstand the debilitating effects aggressive, negative and uncooperative
people can have on us.
Format:
(in order of recommended time allotments)
One 5-hour (1 day) workshop
One 3-hour (1/2 day) condensed workshop.
Time
Management Workshop Outline
