Workshop Title: Self Care when Dealing with Difficult People

SELF CARE WHEN DEALING WITH DIFFICULT PEOPLE
WORKSHOP OUTLINE

I. Self Care (keeping oneself in a healthy place and thus less vulnerable to
the negativity of difficult people)
A. Overview of Stress Management Strategies
B. Self Talk Strategies
C. Relaxation and Imagery

II. Uses of Active Listening Skills (“verbal aikido” with difficult people)
A. Basic Skills
B. Practice Exercises

III. Use of Assertiveness
A. Basic Concepts, especially non-verbal behaviors
B. Basic Practice

IV. Conclusions

Self Care when Dealing with Difficult People Description

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