our most frequently asked questions

do you have a printed catalogue?
how soon can you ship my order?
i'm worried about paying for my order over the Internet.
how can icontact you?
what is your privacy statement?
what is your refund/returns policy?
what is your cancellation policy?
what is your copyright policy?
how do I place an order and what ways can I pay?
how can reach other customers?
my question is not listed above.

do you have a printed catalogue?
d e are currently having small catalogues printed up although as our product range is continually updating this is very hard to keep up-to-date.

therefore, you can always see full details of all the products on our website.

how soon can you ship my order?
we aim to ship your order with 48 hours of receiving payment. you will receive an-email confirmation from our ordering system when your goods have been shipped.

we do not hold large amounts of stock so if you have placed an order for items which we do not have in stock we will contact you as soon as possible to discuss your requirements.

i'm worried about paying for my order over the Internet.
our ordering system is through PayPal. (read their secure transactions information.)

how can I contact you?
please see our contact us section.

how do I place an order and what ways can I pay?
if you would like to place an order you can either click on the buttons beside each item you wish to buy . alternatively, make a note of the card(s) you would like to buy and send us an email or call with the following details:

your full name
your delivery address including post code
your email address
contact telephone number(s) [please state whether they are daytime or evening number(s) - whichever suits you best]
list the card(s) you would like to purchase
and don't forget to tell us whether you would like to pay by cheque or postal order.

you will be sent an email as soon as we have received your order explaining how and where to send your cheque/postal order to.

you can also pay by:

how can I contact other customers?
y ou can reach other customers by signing our guestbook. alternatively, have a look and see what others have written.