E-COMMERCE PRESENTATION

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Clicks and Bricks - Reinventing Physical Delivery to Win in an Online World

List of Contents:
1.  Second wave customers need physical interaction
2.  In emerging markets young, affluent customers have a strong interest in remote channels
3.  For mosts customers, online and physical distribution each offer distinct advantages
4.  Clicks and bricks players are catching up fast
5.  Schwab appears to have found the right on-/offline balance
6.  Distribution strategies most appropriate for complex products
7.  Unique advantages for incumbents in emerging markets
8.  Seamlessly linked thin branches
9.  Emerging markets direct distribution
10.Niche market/simple products : use virtual branches - Banklnter
11.And so on, until 28th slide

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Mobile Commerce is Here to Stay

List of Contents:
1.  The battle for m-commerce has started
2.  Very soon, there will be more mobile phones than TVs
3.  The convinience of mobile transactions will overcome their limitations
4.  Certain transactions are well suited to m-commerce
5.  Mobile phones will be a key driver of e-commerce growth in emerging markets
6.  New wireless applications are emerging
7.  Enhanced applications : Despite the physical limitations of mobile devices, interactive services can be provided
8.  Payments : Sonera offers wireless payment applications
9.  Wireless internet : Palm VII offers wireless information services
10.Many players will compete for mobile financial services
11.And so on, until 34th slide

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Implementation Approaches and Challenges

List of Contents:
1.  IExecution is as important as strategy ...timing drives everything
2.  Implementing internet strategies places significant new demand on the business
3.  Therefore successful execution requires a novel approach across four dimensions
4.  Selecting the correct organizational model is key
5.  'Business demands' require the internet business to foster a markedly different culture
6.  A distinct employee proposition is required to attract internet experience
7.  Alliance management
8.  'Speed to market' calls for a radical shift from tradional project management
9.  Internet execution needs to follow 'new rules' of project manageme
10.Banks that are confidently executing a strong internet strategy are winning in the markets
11.And so on, until 38th slide

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