Communicating in the

IT Industry

Communication skills are key to success in any sector but are particularly important in highly technical sectors such as IT where the language used can become full of jargon. It is important that learners are able to communicate with technical and non-technical staff and understand how interpersonal skills affect communication.

 

Learners will be prompted to consider their audience when discussing IT-related information. Explaining an IT-related topic to a non-technical person can be challenging and avoiding jargon difficult.

 

Learners will
communicate with people with technical knowledge and those without.

On completion of this unit a learner should:

Be able to communicate information to suit audience, purpose and content

Be able to use IT tools to communicate and exchange information

Understand the impact of IT on individuals, communities and society.