 |
Helps patients become active participants in their
own care |
|
Promotes an environment that supports patients'
rights |
|
Explains policies and procedures that patients
question |
|
Intervenes in disputes among patients, families,
and staff |
|
Investigates, mediates and negotiates resolutions
to patient complaints |
|
Utilizes patient satisfaction data to make
suggestions for improvement |
|
Participates and leads customer service initiatives
throughout the hospital |
